Business Analyst & Requirements Specialist

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Jeffrey Clemente

Cincinnati, Ohio *****

(*13) 904 - 3808

***********@*****.***

Education:

• Year of graduation: 2008

• Name of University: Informatics Computer Institute - Philippines

• Degree Received: BS Information Technology – Software Development Profile Summary

• An accomplished Business Analyst with 15 years of combined and progressive experience in gathering and documenting business requirements, understanding business process workflows and providing recommendations for improvements.

• Expertise in creating detailed user stories based on gathered data and information, determining importance and able to prioritize and schedule both old and new requirements, providing clarity to the development team.

• Able to engage stakeholders to gather and clarify project requirements.

• Experienced in the creation of:

o Business Requirements Document (BRD)

o Requirement Traceability Matrix (RTM)

o Use Cases/User Stories

o Test Cases/Scenarios

o Business/System Workflows

• Strong knowledge and experience in best practices for agile methodology

• Expertise in facilitating various scrum activities, such as: o Daily Stand Ups

o Backlog Grooming Sessions

o Sprint Management:

Planning

Review

Retrospective

• Utilizes task tracking and project collaboration tools: o Jira

o Confluence

• Also proficient in handling application support requests by verifying reported issues and escalating to Team Leads/DevOps for further investigation and fixing.

Technical Summary

Project Tools: JIRA/Confluence, SharePoint, MS Office (Excel, PowerPoint, Word, Outlook), Teamwork Operating Systems: Windows, AS400

Methodologies/Frameworks: Waterfall and Agile Methodologies + Scrum Framework Data Modeling Tools: MS Visio, Lucidchart

UIUX Tools Figma, Balsamiq

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Professional Experience

Geiger - Business Systems Analyst

(July 2021 to Present)

• Facilitated requirement gathering sessions between business unit stakeholders.

• Ensures the requirements are clearly understood by the dev team to avoid rework and delays.

• Conducts research on possible third-party solutions.

• Creates detailed process workflows to give a visual form to the documented requirements.

• Participated in an Agile oriented team with Scrum Framework

• Gathers feedback on newly implemented enhancements.

• Facilitated sessions between project stakeholders for a better understanding of the current state vs the proposed state.

• Handled Data Migration Tasks

Notable Projects:

- ERP Migration

o Requirements gathering

o Current and future state business process and application mapping o UAT and Functionality Testing

- In-house Application Support (US and UK)

o Quote Management System

o Order Management System

o Order Follow Ups

o Product Information

o Finance Processes (AP/AR)

Engagis – Technical Product Manager

(November 2020 – April 2021)

• Oversaw the delivery of developed applications and monitoring acquisition and installing of hardware.

• Perform integration and functional testing before and after implementation.

• Handled standardization of the application across multiple client networks.

• Creates performance reports on advertising using data gathered from the client’s ongoing campaigns. The Bowtie Duck - Product Manager

(July 2020 – October 2020)

• Worked closely with the CEO in defining the product vision and strategy.

• Created system workflows to properly visualize solutions and determine priority.

• Collaborated with the operations team to gather feedback and concerns.

• Constantly checking support requests to improve the user experience of our clients.

• Produce detailed requirements to discuss with the development team for sprint planning.

• Performing regression and UAT for the finished product prior implementation. Notable Projects:

- Logistics and Shipping application improvements and integrations o Automation

o Notifications

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Axadra – Associate Product Manager/Business Analyst

(May 2018 – July 2020)

• Developed product documentation to communicate and align key components of upcoming features and products to internal teams

• Collaborated with sales, marketing and support teams to launch products on time and within budget

• Defined and analyzed metrics to measure product performance

• Enhanced customer experience through data analysis and stakeholder/client communication

• Conducts market and competitor analysis

• Recommends the nature and scope of present and future product lines by reviewing product specifications

• Defines vision and strategy for the product and drives development towards these goals

• Determines wants. needs, and pain points by gathering usage data, conducting surveys and direct communication with the customer

• Monitors issues and concerns raised to continuously build a better product for the customers.

• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usab ility, performance, and functionality.

• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.

• Worked closely with software development and testing team members to design and develop solutions to meet client requirements for functionality, scalability, and performance.

• Documented business processes and analyzed procedures to align with changing business needs. Notable Projects:

- Internal Applications Support and Management

- SEOReseller.com - a white-label digital marketing service provider that offers SEO, PPC, and content services to agencies and businesses

Incuventure – Business Analyst

(January 2017 – March 2018)

• Coordinate with stakeholders to gather and document project requirements.

• Document Process Workflows

• Creates Test Scenarios

Notable Projects:

Department of Budget and Management - Supports a variety of application solutions to manage budget preparation and execution for the Philippine National Government and its various Departments and Agencies

- Bureaus and Organizational Units

o Budget Preparation Management System (BPMS)

o Online Submission of Budget Proposals (OSBP)

o Unified Reporting System (URS)

o Government Manpower Information System (GMIS)

o Personal Services Itemization and Plantilla of Personnel(PSIPOP) o enhanced Government Manpower Information System (GMIS) ProV International – Business Analyst

(November 2014 – August 2016)

• Gathering and Documenting project requirements

• Creating Test Cases/Scripts/Scenarios

• Requirements Traceability Matrix creation and tracking

• Performs Functional Testing for completed development efforts. Notable Projects:

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- Project NOKAS Master Customer Data Phase 1, Analyze and Design o A centralized Web Based Application with the capability to manage large amounts of customer data across a multitude of different systems

Danateq – Business Analyst/Delivery Engineer/Systems Administrator

(April 2013 – October 2014)

• Gathers business user requirements from all users to document the scope of a project

• Provides assistance to the Project Manager during project delivery

• Setup, configuration and support of various applications components and integrations required for each project

• Ensure proper procedures, documentation and training are prepared

• Installation and configuration of solution in line with project delivery

• Regularly communicate with the Project Manager to keep all updated and informed of progress or issues with installation

• Provide support in resolving issues

Notable Projects:

- As Business Analyst/Delivery Engineer:

o Integrations

Service Broker: ASR5K(Cisco) and Huawei GGSN

Service Broker: Integration with Charge at Once (C@O)

Service Broker: Voice and SMS

o Capability Enhancements

Campaigns Phase 3 (Mobile Internet)

Campaigns Phase 4 (Voice and SMS)

Order Based Campaign: VAS/Loyalty Platform

Order Based Campaign: VAS Recharge Feedback

o Internal Testing

Served as SMART Mobile Internet Functional Testing Lead

- As SysAd:

o SMART Bro Functional Testing Lead

o SMART Bro UAT/SAT/FAT Support

o Monitoring Server Operations

o Monitoring/Starting Active Campaigns

o Troubleshooting server errors

Greif – Business Analyst

(October 2010 – October 2012)

• Reviews and edits requirements, specifications, business processes and recommendations related to the proposed solution

• Develops functional specifications for projects/system enhancements

• Support user cases and queries

• Attends and coordinates meeting for customer related issues/projects

• Production, Development and Testing support

• Generating PMDB (Pocket Margin Database) databases/reports for GREIF Singapore and GREIF Malaysia

• Monthly Sales and Contribution reports as requested by Malaysia's Accountants

• Customer and Vendor Master Files Monitoring Program

• Creation of Various reports in the Cognos BI Portal Notable Projects:

- Generating PMDB (Pocket Margin Database) databases/reports for GREIF Singapore and GREIF Malaysia

- Monthly Sales and Contribution reports as requested by Malaysia’s accountants

- Customer and Vendor Master Files Monitoring Program

- Creation of Various reports in the Cognos BI Portal as requested/required.

- Various Technical Assistance/Support (ad-hoc) as requested by clients/users and as assigned.

- Quality Certificate Maintenance (Brazil)

- Various Enhancements for the BPCS ERP LX system

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