Hospitality & Operations Executive Leader

JODI L. VINSON

Angleton, TX 281-***-**** ***********@*****.***

Professional Summary

Hospitality and operations leader with more than 30 years of experience delivering exceptional guest service, leading diverse teams, and managing daily operations. My background includes 14 years in hotel operations, executive leadership in multi-site management, vacation rental ownership, and travel planning. I am known for building strong relationships with guests and employees, resolving challenges with professionalism, and creating welcoming experiences that keep customers coming back. Professional Experience

Vice President of Commercial Acquisitions Diamond Self Storage Management 2022–Present

• Lead operations for multiple locations and supervise 33 employees.

• Recruit, train, and mentor managers to build strong, customer-focused teams.

• Oversee budgets, capital projects, vendor relationships, and compliance.

• Prepare executive reports and support ownership with operational planning. Founder Two Keys Retreats, LLC 2022–Present

• Own and operate a successful vacation rental business.

• Manage reservations, guest communications, housekeeping, maintenance, and budgeting.

• Deliver a personalized five-star guest experience through attention to detail. Administrative Assistant / Field Supervisor Diamond Self Storage Management 2013–2022

• Supported executive leadership with payroll, scheduling, travel coordination, and daily operations.

• Supervised employees and helped improve operational processes.

• Maintained excellent customer service across multiple locations. Hotel Operations Holiday Inn, Comfort Suites & Candlewood Suites 1994–2012

• Worked in front desk, housekeeping, guest services, sales, and hotel operations.

• Assisted guests with reservations, accommodations, and service recovery.

• Helped maintain high hospitality standards and smooth daily operations. Juvenile Probation & TYC Parole Officer Jefferson County 2004–2012

• Managed complex caseloads and developed individualized case plans.

• Represented the department in court proceedings.

• Built strong relationships with families, schools, and community partners. Education

Master of Science in Leadership (Emergency Management), Grand Canyon University Bachelor of Science in Criminal Justice, Sam Houston State University Certifications

• Texas Licensed Realtor • Independent Travel Advisor • TWIC Credential • Certified Family & Victim/Offender Mediator

Core Qualifications

Guest Relations • Hotel Operations • Team Leadership • Customer Service • Conflict Resolution • Housekeeping Operations • Budget Management • Staff Training • Vendor Relations • Microsoft Office • Reservation & Property Management Systems

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