Remote Personal Assistant & Executive Support

JENNIFER VOTION

Leander, TX +1-512-***-**** *************@*****.***

Professional, detail-oriented coordinator with a 15+ year background in team leadership, administrative operations, and customer-centric support in remote and retail environments. PROFESSIONAL SUMMARY

Highly organized and results-driven Sales Support Coordinator with extensive experience facilitating cross-functional communication, managing high-volume service workflows, and supporting client relationship management. Proven ability to bridge the gap between sales teams, customer success divisions, and administrative operations. Skilled in leveraging CRMs, analyzing operational metrics, and maintaining strict compliance to drive organizational efficiency and exceed service standards.

CORE COMPETENCIES & SKILLS

● Sales & Admin Support: Contract & Order Coordination, Client Relationship Management (CRM), Calendar Management, Vendor Relations, Document Control.

● Systems & Technology: Salesforce, Five9, Microsoft Office Suite (Advanced Excel - Pivot Tables, Data Trends), Google Workspace, Zoom, Slack, MS Teams.

● Process Optimization: Quality Management Systems (QMS), Compliance Audits, Performance Analytics, SLA & Metric Tracking.

● Interpersonal Strengths: Exceptional Dispute Resolution, Team Leadership, Cross-Functional Collaboration, Clear Written & Verbal Communication. PROFESSIONAL EXPERIENCE

REALTOR.COM Austin, TX (Virtual)

Customer Success Supervisor 12/2020 – 06/2023

● Sales & Professional Support: Facilitated key connections between prospective consumers and real estate professionals to accelerate lead conversions and drive organizational sales goals.

● Process Oversight: Supervised a remote support team, ensuring 100% compliance with strict quality standards and daily performance SLAs.

● Coaching & Mentorship: Monitored interaction quality, providing daily coaching on script mastery, client discovery, and professional communication via phone, email, and text.

● Data Coordination: Tracked and reported critical performance metrics in Slack and CRM systems to motivate staff and optimize the support pipeline. FIRST CASH Austin, TX

Assistant Manager 12/2023 – 01/2025

● Sales Operations: Directed daily business transactions, managed retail inventory counts, and actively collaborated on strategies to meet monthly store sales targets.

● Administrative Control: Oversaw financial reconciliation, processed daily transactions using POS systems, and managed secure record-keeping.

● Compliance & Audits: Ensured strict adherence to state and federal financial regulations through rigorous internal audits and loss prevention protocols.

● Conflict Resolution: Served as the primary escalations contact, resolving customer and transactional disputes swiftly to retain customer loyalty. ALL WEB LEADS INC Austin, TX (Virtual)

Production Supervisor 10/2014 – 12/2018

● Resource Allocation: Partnered with cross-functional business divisions to leverage shared resources, ensuring seamless support for organizational marketing and sales campaigns.

● Data Analytics: Analyzed weekly performance and customer service statistics to detect operational bottlenecks and provide administrative resources to bridge gaps.

● Operations Management: Supervised remote production schedules and workflows to guarantee full coverage in a fast-paced, high-volume environment. NATIONWIDE HYTECH Austin, TX

Administrative Assistant 10/2009 – 07/2011

● Operations Support: Prepared, updated, and distributed critical operational spreadsheets, reports, and team correspondence.

● Vendor Liaison: Acted as the direct primary point of contact between corporate clients and external vendors, ensuring clear communication and accurate orders.

● Database Management: Maintained the records management system, inputting inventory lists, purchase orders, and shipping logs with high attention to detail. EDUCATION & CERTIFICATIONS

● GED Jack C. Hays High School, Buda, TX

● Active Driver's License (Valid through 2029)

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