Operations Officer Application

DIANA SERWAA OFORI

Greater Accra, Ghana

Email: **************@*****.*** Tel: +233-**-***-****

Professional Profile

A results-oriented communications and public-relations professional with experience across aviation, customer service, arts and culture, and nonprofit sectors. Skilled in stakeholder engagement, media relations, and event coordination, with a record of enhancing organisational visibility and delivering engaging public-facing initiatives. Adept at representing institutions with diplomacy and cultural sensitivity, crafting persuasive messages for diverse audiences, and coordinating high-profile events that build goodwill and partnership. Professional Experience

Millennium Excellence Foundation — Public Relations Assistant Accra, Ghana February 2026—May2026

• Managed internal and external communication activities to maintain a positive public image for the organization.

• Assisted in developing and implementing strategic public relations and brand awareness campaigns.

• Created engaging content for social media platforms, promotional materials, newsletters, and press releases.

• Coordinated public events, meetings, and outreach activities to strengthen stakeholder relationships. Key Achievements:

• Successfully supported and executed public relations campaigns that increased audience engagement and improved brand visibility across social media and communication platforms.

• Coordinated communication and stakeholder engagement activities effectively, contributing to smooth event execution and strengthened client/public relationships. Eve International Foundation — Volunteer Event Coordinator Accra, Ghana March 2026

• Assisted in planning, organizing, and coordinating community outreach programs and events.

•Worked closely with team members to ensure successful execution of foundation activities and initiatives. Africa World Airlines Ltd. (AWA) – Cabin Crew Member Accra, Ghana January 2023–February2026

. Serve as a frontline ambassador of AWA, representing the airline’s values and service excellence to domestic and international passengers.

. Deliver outstanding customer experiences, maintaining passenger satisfaction scores above 95%.

. Resolve onboard issues efficiently, earning commendations for professionalism and empathy.

. Promote AWA’s image through positive interactions and consistent adherence to brand and safety standards.

Key Achievements:

. Selected to train new crew on customer-service excellence and brand communication.

. Recognised twice as Employee of the Quarter for exceptional passenger feedback and teamwork. Dapaah Gallery – Personal Assistant to Director

Accra, Ghana January 2022–December2022

. Supported the curation and coordination of contemporary art exhibitions and artist-studio visits.

. Managed logistics, guest relations, and scheduling for high-profile collectors and cultural partners.

. Assisted in creating press materials and digital content that enhanced gallery visibility. Key Achievements:

. Helped deliver three successful exhibitions covered by local and international media.

. Strengthened stakeholder relations leading to a 20% increase in gallery attendance and patron engagement.

Frontier Oil Ghana Ltd. – Human Resources Intern

Accra, Ghana September 2021–November2021

. Supported HR documentation, staff coordination, and training logistics.

. Assisted in planning internal communications and employee events. Key Achievements:

. Streamlined filing and reporting processes, reducing document retrieval time by 30%.

. Praised for professionalism and accuracy in confidential records management. Starlight Foundation – Public Relations Officer

Accra, Ghana Volunteer Role, December 2019–Present

. Led youth-engagement and advocacy campaigns promoting social inclusion and education.

. Produced social-media and newsletter content that increased online reach and donor visibility.

. Organised community events and partnerships with NGOs and sponsors. Key Achievements:

. Doubled the foundation’s social-media engagement within one year.

. Successfully coordinated fundraising events that expanded outreach to underserved communities. La Pleasure Inn Hotel – Receptionist

Accra, Ghana September 2018–January2019

. Greeted and assisted guests in a professional, welcoming manner, ensuring a positive first impression.

. Performed accurate data entry and maintained digital and paper records using MS Office applications.

. Managed visitor access logs, issued badges, and maintained a secure and organised reception area.

. Answered phones and managed guest inquiries in accordance with organisational standards.

. Supported senior management with administrative and hospitality-related projects. Key Achievements:

. Recognised for efficiency and professionalism in handling high guest volumes.

. Enhanced front-desk communication systems, improving workflow and visitor experience. Aviance Ghana Ltd. – Customer Service Assistant

Kotoka International Airport Internship, October 2017–December2017

. Managed passenger check-in and boarding for multiple international carriers.

. Provided efficient problem resolution under pressure, maintaining service-level standards.

. Supported communication flow between airline staff, ground operations, and passengers. Key Achievements:

. Consistently achieved top customer-satisfaction scores within the ground-handling team.

. Commended by management for clear communication and conflict-resolution ability. Education

University of Professional Studies, Accra (UPSA)

. Bachelor of Arts in Public Relations, Advertising and Applied Communication July 2022

. St. Roses Senior High School, Akwatia

Additional Information

Languages: English (fluent); Twi (native)

IT Skills: Microsoft Office Suite, Canva, social-media management tools Interests: Cultural diplomacy, creative arts, community development, travel. Key Skills

. Strategic communication and media relations

. Public and customer engagement

. Event and cultural-programme coordination

. Stakeholder and partner management

. Content development and social-media outreach

. Intercultural communication and diplomacy

. Administrative coordination and reporting

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