Security Supervisor & Concierge
Resume:
Aqeela Hamad
Mississauga, ON L5V2G7
647-***-****, Email ********.*@*****.***
SUMMARY
Dedicated Supervisor concierge with more than 15 years of managing front desk security in academic, Health facility and residential environments. Personable leader who comfortably interacts with residents from diverse cultures and backgrounds. Resourceful and creative problem solver with expertise in building security and customer service.
HIGHLIGHTS
• Working knowledge of patrolling industrial, commercial and personal properties
• Proficient in comprehending the mechanics of different types of alarms
• Competent at performing investigations on suspected activities
• Exceptional comprehension of keeping records and logs
Special Knowledge
● Activation of access fobs/key cards ● Staffing and scheduling
● Security cameras and alarms ● Responding emergencies
● Public dealing ● Performing rounds
● Intruders’ checking ● Log book maintenance
● Microsoft office, word and Excel ● Experience in the health care
Education & Licensure
● Ontario Security Guard Training.
● Valid First Aid and CPR training.
●Graduate:University of Health Sciences – 2008
Experience
Security supervisor, Erin mills condominium 2001 to continue
Probe security Inc
Communication and enforce compliance with state laws while emphasizing company standards of professionalism and safety.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Updated training procedures for all newly hired personnel.
Security concierge, Erin mills condominium 2017- Continue
Probe security Inc
Enforcement of security policies, alarm response protocol
Registration of new residents and tenants
Activation of key fobs/cards.
Booking of amenities, accepting and management of payments.
Answering phone calls and emails with professional manner.
Recording and receiving of registered mails and packages.
Arrange and supervise residents move in and move outs.
Place all necessary repair calls to contractors i.e. elevators, HVAC systems, problems with plant equipment (chillers, R/O system, building automation system) etc. after management approval.
Front desk Concierge, Chartwell retirement residence 2022-Continue
Answering and directing phone calls in professional manner.
Photo coping, faxing and record keeping.
Updates all daily, weekly and monthly residents’ lists.
Assist in company events and activities.
Scheduling and arranging shift cover for sick calls.
Taking meals orders and attendance.
Booking and reminding residents of doctor’s appointment, Beauty salon etc.
Receiving and distribution of mail/couriers
Gap Inc 2015 – 2016
●Picking, scanning and packing of orders
●Inventory record
●Quality inspection and report
Additional Capabilities
• Able to manage difficult situations with precision
. Strong ability to work independently and proactively with minimal direction
• Proven ability to communicate well with people
. Exceptional time management and prioritization skills
• Excellent computer knowledge including Microsoft suite and concierge soft wares.
• Willing to work on a rotating/flexible shifts.
. Able to speak and write English, Urdu, Hindi and Punjabi
Contact this candidate