Lead Caregiver and Office Support
Resume:
Tina J. Randolph
Smyrna, DE. *9977
***********@*******.***
To whom this may concern,
I am interested in filling the position with your company. I hope as you review my resume, you will see that I meet the qualifications for the job.
Professional references
Patrick Gray-Director Griswold care 302-***-****
Theresa Williams-Client Care Manager Griswold care 302-***-****
Ann Fegan-Retired 302-***-****
Thank you in advance and hope to hear from you soon!
Tina J. Randolph
Griswoldcare Newcastle, DE 9/2020-Present
Lead Caregiver
Flexible position either in the office every weekday from 9am-5pm, or fills in as caregiver when needed on shifts around the territory.
In the office, Lead Caregiver supported administrative functions of the business operations.
Including:
Opening the door when a guest arrived and welcomed them to the office.
Answering the phones and addressing the callers needs or transferring the phones to the appropriate staff member.
Supported the Office & Recruitment Manager with caregiver orientation and onboarding.
Delivery of supplies to caregivers.
Filing, preparing reports and documentation.
Assembling marketing packets and materials.
Special cases traveled with client/s to out-of-state facilities.
As emergency fill-in caregiver, and as Lead Caregiver I:
Get quickly up to speed on the needs of the client to be served.
Fill shifts that are needed during regularly 9am to 5pm schedule. This may include:
no-medical elderly care and home companionship
helping with various responsibilities such as laundry, grocery shopping, and meal preparation
help maintain proper personal hygiene
bathing and feeding
companionship to clients who have dementia or cognitive impairments
Carefully complete documentation for each shift, submitting timely updates.
Communicate with the office about the condition and needs of the clients.
Caring Angels International of Delaware, LLC Wilm, DE 3/2020-5/2020
Administrative Assistant
Answer phones, check messages and transfer calls to appropriate employees.
File and update employee records for the Human Resources Department.
Create Marketing materials for advertising company.
Tesla Industries Newcastle, DE 2/2019-12/2019
Receptionist
Answer phones, check messages and transfer calls to appropriate employees.
Call and confirm with companies for verifications of purchase orders.
File and update employee records for the Human Resources Department.
Record sick, vacation, and personal time on spreadsheets.
Keep a record of Health, Dental, Vision, Disability, Life Insurance etc.
Schedule interviews, confirm pass employment, and confirm references.
Wilmington Montessori School Wilm, DE 9/2015-2/2019
Front Desk
Greet guests, families, and friends entering the school office.
Answer phones, check messages and transfer calls to appropriate employees.
Call parents/guardians and confirm appointments with the Director of Admissions.
Keep track of request time off, absences, and attendance of students and staff.
Create badges and key cards/key fobs for parents and staff.
Record keeper of Fire Drills, alert school of weather changes, and Lock Down Drills.
Assist with Library projects.
Sing to staff and students on Birthdays.
Henrietta Johnson Medical Center Wilm, DE 11/2013-2015
Executive Administrative Assistant/Receptionist
Provide professional administrative support such as word processing, filing, scheduling, and other clerical tasks for the Chief Executive Officer (CEO).
Scheduling appointments for the CEO. Maintain a master calendar for the entire organization.
Provide secretarial support to the Chief Medical Officer (CMO).
Provide support to the Board of Directors, including taking minutes at Board meetings, preparing for all Board of Directors meetings, committee meetings, and all staff meetings, assuring that all resources are available, including ordering refreshments.
Mailing of business materials, documents presented and discussed at meetings to Board members.
Support provided to the Senior Management team as time allows.
Responsible for protection the confidentiality of all corporate business activities, including any patient care information.
Maintain adequate inventory levels such that administrative supplies needed available for staff use.
Answer phones, check messages and transfer calls to appropriate employees.
Confirm patients in for appointments through the electronic medical records (EMR) and Patient Management (PM) systems.
Call patients and confirm appointments.
Manage mail room activities and equipment (i.e., copy machine, postage meter, paper shredder) including incoming and outgoing mail and packages.
Greet visitors and patients who have appointments with the office.
Communicate with customers, nurses, pharmacies, Physicians etc.
Provide back up to the Patient Coordinator.
Careers Express/Inter-digital-King of Prussia, PA 4/2013-4/2014
On call Receptionist (Temp)
Accept and Sign for packages and distribute mail.
Answer phones and transfer calls to appropriate employees.
Prepare and address outgoing express mail.
Prepare badges for new and returning visitors.
Prince Telecom Newcastle, DE 7/2010-11/2012
Corporate Office Receptionist
Answer phones and transfer calls to appropriate employees.
Accept and Sign for packages to distribute mail.
Prepare and address outgoing express mail.
Assist in filling, bookkeeping and scheduling appointments.
Assist HR team with Inputting Data into HRIS system.
Track all Senior Management and HR weekly Itinerary.
Track and update all Office location addresses and conference calls and codes.
Assist with purchasing office and lunchroom supplies as needed.
Maintain reception, mailroom, copier, and kitchen areas orderly, clean and free of clutter; including trash.
Assist Office Administrations with overflow of work including data entry, word processing and internet research work.
Help with special projects as assigned.
Prince Telecom Newcastle, DE 4/2007-11/2008
Dispatcher
Communicate with customers, subscribers, technicians, and other company representatives to assist and resolve field related inquiries or problems.
Communicate with supervisors issues or concerns with field technicians.
Track and monitor technicians job status within time frames and adjust workload when necessary.
Access and input information in the customer’s database.
Perform pre and post calls to subscribers.
Prepare reports or perform other similar duties as requested.
Comfort Suites Newark, DE 7/2006-12/2006
Hotel Front Desk Agent
Registers guests and assign rooms.
Accommodated special requests whenever possible.
Assist in pre-registration and blocking or rooms for reservations.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, part-day room etc.
Christiana Mall/Macy’s Newark, DE 4/2006-7/2006
Sales Associate
Operated as cashier and assisted customers in department store.
Added new inventory to the store floor for consumer to purchase.
Sunrise Assisted Living Wilmington, DE 4/2004-1/2006
Lead Care Manager
Responsible for overall care in the Assisted Living Neighborhood including providing hands-on care for a group of residents in the neighborhood.
Supervisory responsibilities included assigning each designated care manager daily assignments and ensuring they were completed.
Responsible for ensuring that effective communication with residents and family members is occurring, and notifying the Assisted Living Coordinator of any changes in conditions or concerns.
As Lead and Role model in the community, was responsible for performing all job requirements in a manner that exemplifies the Sunrise Principle of Service.
Review and record residents concerning proper care given by RN’s, LPN’s and CNA’s.
Somerford House Newark, DE 12/2001-3/2004
Caregiver
Escorting residents to doctor’s appointments.
Assisting residents with ADL’s.
Helping residents during activities.
Review and record residents concerning proper care given by RN’s, LPN’s and CNA’s.
Griswold Wilm, DE 9/2003-?
Caregiver
Escorting clients to doctor’s appointments and running errands.
Caring for clients in home or facility.
Assisting clients with ADL’s whether bedbound or independent.
Office Equipment
Computer, MS word, MS Excel, Lotus, Cable Data, Wellsky Personal Care, Red Chirp, Hireology and Welcome Home
Specialized Training
Confidentiality, Star Level 5 fundamental Leadership Training, HCP training annually
Education/Certification
Del Tech Community College CNA program & 1/2025-6/2025
CPR Certification at Del Tech Community College Dover, DE
Fair Acres Geriatric Center CNA program Lima, PA 1997
Undecided Neumann College/University Aston, PA 8/1996-5/1997
Chester High School Chester, PA 9/1992-5/1996
Delaware County Community College Media, PA 9/1995-5/1996
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