Immediate Joiner - Process Associate

OBJECTIVE

Dynamic and details oriented process associate with

proven experience at Sinex Management and

Teleperformance. Proficient in claim preparation,

insurance verification and work flow optimization. Demonstrated success in resolving billing issues and ensuring timely payments. Strong interpersonal and communication skills with a consistent track record of enhancing patient satisfaction through collaboration with backend teams.

EDUCATION

Maharishi Dayanand University (Gvm girls college)

Graduation

Bsc Food Nutrition - 80%

Class XII

GG Senior secondary school

Senior secondary

Medical science - 75%

Class X

Bal Jagriti Modern School

Secondary

All subjects - 90%

CERTIFICATES

• Indian Red Cross Society- First Aid Training

• PD Program- Abiding institute

INTEREST

• Reading books

• Social media exploration

• Traveling

English

Hindi

EXPERIENCES

Sinex Management – Noida

Process Associate Oct 2024 – July 2025

• Maintained accurate and up-to-date patient and PA records.

• Ensured billing compliance with industry regulations.

• Verified insurance details and coordinated with

authorization departments.

• Collaborated with healthcare teams and insurers to resolve billing disputes.

• Tracked claims, resolved denials, and followed up with insurance companies for timely payments.

TECHNICAL SKILL

• MS Office

• Salesforce knowledge

• Data analysis

SOFT SKILL

• Communication and collaboration

• Negotiation

• Adaptability

• Decision making

KEY SKILL

• Schedule coordination

• Manage record and timely report

RAJPUT

972-***-****

Noida Uttar Pradesh 201301

• CRM tools & ticketing

• International Customer support

• KPI and KRA management

• Rotational Shift Flexibility

• Process analysis

LANGUAGES

*************@*****.***

Operations Customer Expert I Nov 2025 - April 2026 Teleperformance - Noida

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• Delivered high quality Customer service through calls,chats and emails.

• Scheduled and confirmed delivery to ensure smooth Operations.

• Manage records for accuracy and consistency. .

• Worked closely with other backend teams to address Customer concerns.

• Followed company policies and quality guidelines while helping the customer

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