Data Entry Specialist

Shea McWilliams

Customer Service Specialist

Email: ******************@*****.**

Address: Aurora, Illinois, USA

Phone: 224-***-****

Date of birth: Dec 14, 1970

Social links, website: https://www.linkedin.com/in/shea-mcwillia ms-a1a0053a

SUMMARY Enthusiastic Customer Service Specialist with a passion for helping clients and a commitment to excellence. My background in customer engagement and service optimization equips me to address inquiries swiftly and efficiently. I am excited to bring my proactive approach to a dynamic team dedicated to exceeding customer expectations. EXPERIENCE

Jan 2025 - May 2026 Customer Success Specialist

Beyond Finance

Aurora, IL Assisted clients with adding and removing accounts from debt resolution program. Supported all client inquirires and resolved concerns for debt resolution, and being successful within the program. Aurora, Illinois

Dec 2021 - Nov 2024

Customer Retention Specialist

AT&T

Provided extensive customer service by answering inquiries and resolving customer complaints. Assisted customers in selecting appropriate services based on individual needs and preferences. Demonstrated knowledge of company products and services, including pricing plans and features.

Chicago, Illinois, USA

Jun 2010 - Apr 2020

Shipping Administrator

AT&T

Processing and shipping orders to customers and wholesalers. Customer relations and service. Accounting and administrative duties. Aurora, Illinois

May 2020 - Nov 2021

Claimant Services Supervisor

PCG Consulting

Oversee a team of 16 agents on daily operations in assisting claimants for IDES Unemployment Program. Developed and implemented policies and procedures for efficient operations. Monitored daily performance of team members to ensure compliance with company standards. EDUCATION

Online

Jan 2010 - Dec 2011

Information Technology Support

University of Phoenix

SKILLS

• Accounts Receivable

• Customer Service

• Outlook

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