Customer Service & Inventory Operations Professional

Shelley Toisserkani

************@*****.*** 442-***-**** 4627 Kip St. Inyokern, CA 93527

Dedicated and diligent professional boasting over 18 years of experience in dynamic, high-volume environments. Demonstrates a proven record of reliability, exceptional customer service, and a robust work ethic. Actively seeking a position where I can enhance the customer experience, manage inventory and stocking duties, and facilitate smooth operational workflows on the sales floor.

EXPERIENCE

Walmart Henderson, NV

Customer Service Front End Associate October 2023 - April 2025

• Delivered prompt and friendly assistance to customers at checkout and service desk.

• Accurately handled transactions, returns, and exchanges in a fast-paced retail setting.

• Ensured a clean and welcoming checkout area by maintaining organization and stock levels.

• Collaborated effectively with a diverse team to meet customer needs swiftly and professionally.

• Engaged with customers to understand their needs and provide tailored solutions. Oakland Custom Fireplaces Anaheim, CA

Office & Sales Coordinator February 2006 - January 2023

• Managed daily operations within a bustling showroom environment to optimize customer service.

• Assisted clients in person and over the phone with product inquiries, scheduling, and service requests.

• Maintained meticulous records of inventory to ensure accurate stock levels and availability.

• Provided essential administrative support for improved shop efficiency and workflow.

• Cultivated strong relationships with clients over a 16-year tenure, fostering repeat business and customer loyalty. Techworks Orange, CA

Partner-Managing August 1996 - December 2013

• Oversaw daily operations for an online business, enhancing sales and customer service.

• Responsible for creating sales listings, handling customer inquiries, and managing shipping logistics.

• Maintained thorough inventory records and managed all accounting functions for the business.

• Procured goods for resale online through effective sourcing strategies.

• Trained and managed a team of employees, ensuring completion of ongoing projects and business objectives. Savage Computers, Inc. Anaheim, CA

Technical Copywriter / Advertising & Marketing March 1988 - January 2004

• Authored comprehensive technical manuals for software products, ensuring user-friendly instructions.

• Developed advertising materials and branding strategies for software marketing.

• Effectively marketed software through print media, direct mail, and at industry trade shows. SKILLS

• Customer Service, Retail Operations, Work Ethic, Organization

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