Senior AI & Cloud Transformation Program Manager

MICHAEL MANZANO

SENIOR TECHNICAL PROGRAM MANAGER AI & CLOUD TRANSFORMATION

Philippines +63-947-***-**** ************@*****.*** linkedin.com/in/mmanzanotech Enterprise technology executive and program leader with 18+ years delivering AI adoption, intelligent automation, cloud modernization, digital banking, and large-scale transformation across banking, fintech, healthcare, telecom, retail, education, government, and public-sector environments. Trusted C-level partner for portfolios up to USD 35M, global teams up to 96 professionals, and award-winning automation programs generating USD 11.5M in annual savings. USD 35M+

PROGRAMS DELIVERED

USD 11.5M

ANNUAL SAVINGS

156

AUTOMATION BOTS

96

GLOBAL TEAM SIZE

18+

YEARS LEADERSHIP

PROFESSIONAL EXPERIENCE

Senior Project Manager Agile Pro IT Consultancy APR 2020 - PRESENT Lead AI transformation, cloud modernization, digital banking, and Agile delivery programs for enterprise clients.

Lead AI adoption and productivity programs using ChatGPT, Claude, Gemini, Microsoft Copilot, GitHub Copilot, and UiPath.

Direct cloud migration, CI/CD transformation, observability, and infrastructure modernization across AWS, Azure, and GCP.

Manage distributed engineering, DevOps, QA, architecture, business analysis, and delivery teams of up to 20 FTEs.

Delivered programs for BPI, Meralco, SeaBank, LegalMatch, British Petroleum, TESDA, 7-Eleven CLiQQ, and Ferrilli/Ellucian.

Principal Project Manager TTEC SEP 2023 - DEC 2025 Managed enterprise infrastructure modernization, AI-enabled operations, and multinational client launches.

Led enterprise Zoom-to-Microsoft Teams migration and digital workplace transformation initiatives at scale.

Directed global launch and operational readiness programs for LVMH, Goldman Sachs, USAA, AMN Healthcare, Allianz, Unilever, Energy Australia, and Airtable. Owned delivery governance and transformation execution across North America, Europe, Asia, Africa, and Latin America.

Extra Mile Award, Q1 2025, for successful multinational enterprise launch delivery. Project Manager II JP Morgan Chase & Co. OCT 2020 - OCT 2023 Led enterprise intelligent automation and Agile transformation within Consumer & Community Banking.

Delivered 156 enterprise automation bots generating USD 11.5M in annual savings and supporting 9,000+ users.

Led Agile coaching, RPA enablement, reporting automation, executive dashboards, and governance modernization.

JPMC APAC CEO Award, 2022, and JPMC Top Project Manager, Q2 2022. EXECUTIVE PROFILE

TARGET ROLES

Senior Technical Program Manager -

Enterprise Program Manager - AI Program

Manager - PMO Director - Head of Delivery

- Digital Transformation Director

AI TRANSFORMATION

AI Strategy - Generative AI Adoption -

Enterprise AI Governance -

Hyperautomation - Workflow Optimization

ENTERPRISE DELIVERY

Program / Portfolio Management - PMO

Governance - Agile / Scrum - Hybrid

Delivery - Vendor & Risk Management

CLOUD, DEVOPS & DATA

AWS - Azure - GCP - Terraform - CI/CD -

DevSecOps - Azure DevOps - Jira -

Confluence - Power BI - Tableau - BigQuery

APP DELIVERY

Dart - Flutter - PWA - Firebase - REST APIs

- Git / GitHub

MICHAEL MANZANO EXECUTIVE CV PAGE 1 OF 2

MICHAEL MANZANO EXECUTIVE CAREER PROFILE

PROFESSIONAL EXPERIENCE CONTINUED

Head of Support & Maintenance MAR 2019 - MAR 2020

Cloud Development Resources

Led enterprise application modernization and support operations for banking, insurance, and telecom platforms.

Managed platform modernization and production support for Metrobank, Globe Telecom, Manulife, and Watsons.

Oversaw production stability, service governance, stakeholder communications, and support operations.

Senior Project Manager Techwave Consulting JAN 2013 - FEB 2019 Directed Agile transformation, enterprise platform delivery, and regional modernization across Asia-Pacific.

Managed cross-functional teams of up to 27 FTEs and program budgets up to PHP 18M. Delivered Salesforce, SAP, ERP, CRM, analytics, and integration programs for HSBC, Johnson & Johnson APAC, Publicis Groupe, Robinsons Bank, Canon, Marriott Hotels, and James Hardie. Led regional rollouts and digital transformation programs across Asia-Pacific operations. Software Project Manager NOV 2008 - JUL 2010

Lexmark Research & Development

Managed enterprise software engineering and global printer technology development programs. Led 96 personnel across software engineering, infrastructure, testing, and delivery operations. Launched Lexmark touchscreen printer products to Apple Stores, including multi-platform drivers and productivity applications.

SELECTED BUSINESS IMPACT

JP MORGAN CHASE

156 automation bots, USD 11.5M annual savings, and modernization outcomes supporting 9,000+ enterprise users.

TTEC

Global modernization and client launch programs spanning North America, Europe, Asia, Africa, and Latin America.

AGILE PRO

AI adoption, cloud modernization, digital banking, eKYC migration, and enterprise transformation initiatives.

FORTUNE 500 & ENTERPRISE CLIENTS

JP Morgan Chase - Goldman Sachs - HSBC - Johnson & Johnson - LVMH - BPI - BDO - Meralco - Lexmark - Allianz - Airtable - AMN Healthcare - Energy Australia - Unilever - Publicis Groupe - USAA - Canon - Marriott Hotels - Metrobank - Globe Telecom - Manulife - Watsons TOOLING SNAPSHOT

PMO & DELIVERY

Jira - Confluence - Azure DevOps - MS

Project - Smartsheet - ClickUp - Asana

AI & AUTOMATION

ChatGPT - Claude - Gemini - Microsoft

Copilot - GitHub Copilot - Perplexity -

Midjourney - Synthesia - Notion AI - Fathom

- UiPath - WinAutomation - Zapier AI

CLOUD / DEVOPS / DATA

AWS - Azure - GCP - Terraform - Docker -

GitHub Actions - Jenkins - Power BI -

Tableau

COLLABORATION

Microsoft Teams - Zoom - Slack - Google

Workspace - Microsoft 365

CERTIFICATIONS

GCP Cloud Digital Leader - Google, 2024

AWS Cloud Practitioner - AWS, 2023

AWS Engagement Security Training - 2026

AI Mastery Certificate Program - 2026

Certified Scrum Product Owner - 2015

Certified Scrum Master - 2014

ITIL Certified - 2015

Certified Security Professional - 2015

EDUCATION

Information Technology

Lyceum of the Philippines University, 2026

Computer Science

Informatics College, 2003

Organizational Communication

De La Salle University, 2001

MICHAEL MANZANO EXECUTIVE CV PAGE 2 OF 2

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