Patient Records & Billing Coordinator
Resume:
PROFESSIONAL SUMMARY
Bringing strong interpersonal communication and multitasking
expertise, skilled in managing patient records and financial documentation. Proficient in software and technology including Microsoft Office, CRM applications, and virtual meeting tools. Experienced in maintaining confidentiality and compliance across multiple platforms while ensuring efficient service delivery. EXPERIENCE
Behavioral Technician
November 2025 - February 2026 Osceola County Schools, Kissimmee, Florida
Physician Assistance CS Remote
September 2024 - September 2025 HCA, Brentwood, TN Remote Financial CSS
August 2022 - August 2024 Travel Leisure, Orlando, FL
Observed interactions between clients and other individuals in order to monitor progress towards desired outcomes. Student did a remarkable change a 380 in progress 95% progress
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Maintained detailed records 100% of the time for all services provided to clients according to Osceola County School standards. Collaborated with educational staff to maintain a positive and productive learning environment
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Handles patient records with strict attention to confidentiality and compliance.
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Documented patient insurance cards and payments and was updated in EHR system. Process insurance claims in Management systems efficiently. Provide a clear communication to patients regarding billing and administrative processes
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Responded to telephone inquiries and complaints following standard operating procedures.
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Managed complex billing, multiple tasks remaining adaptable while maintaining detail accurate documentation fast-paced environment
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Skilled in using various computer screens, software applications and programs including Microsoft Office and Adobe and multiple payment platforms.
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Resolved customer concerns and now she negotiated payments and arrangements, process refund and maintain accurate financial records
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CONTACT
******.******@*****.***
SKILLS
Software and technology proficiency
in Microsoft Word and Excel, worked
multiple screens-platforms CRM
software experience, Kronos
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Proven ability to high volume calls
handling strong interpersonal
communication
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• HIPPA trained
• Schedule coordination
multitasking expertise in managing
patient records/ maintaining high
levels
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Can Add and update insurance
claims processing remote
payment/refunds
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Technical Proficiency Virtual meeting
tools: Zoom, Teams, live chat and
texting
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LANGUAGES
English
Fluent
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Spanish
Bilingual
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INAIRA LAMBOY
Hall Monitor RCS office assistant /Paraprofession
March 2020 - August 2022 Osceola County Schools, Kissimmee, FL
Acorn Scheduler CS
November 2017 - January 2019 Acorn Stairlfts, Orlando, Florida
Maintained organized filing system typing scanning and copying documents
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Provided administrative support handling emails correspondence distributing mail,maintaining calendars appointments and organizing answered calls promptly and professionally
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Hall guard responsible for insuring school safety in hallways enforcing school rules and managing student behavior, screening and checking visitors confident intervention develop strong relationships
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Displayed expertise in using surveillance equipment like metal detectors
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Utilized problem-solving capabilities to resolve student disputes efficiently.
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Developed strong communication skills while interacting with students, to help them envision a better version of themselves
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• Scheduled any necessary follow-up appointments
Reviewed requests from manager to schedule changes in a timely manner for upcoming maintenance an offer service plans
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EDUCATION
Certification in Business and Travel
Orange Technical College, Orlando
Certification in First aid
Marion CPR, Ocala
Certification in Cosmetology Business
Puerto Rico Cosmetology Barber college, Puerto Rico
• CPR AED
American Heart association certification in first aid CPR for adults children and infants
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VOLUNTEER EXPERIENCE
2024 til presente: Life Coach and mentor helping adults in personal development growth and literacy provide one-on-one mentorship and instructional support.
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2025 - presente Digital content educator volunteer and produce educational videos focused on teaching English to speakers of other languages
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AWARDS
Organized and directed a youth catwalk event providing technical training, stage presence and modeling performance to empower underprivileged participants.
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Contact this candidate