Virtual Administrative Assistant & Receptionist

SUMMARY

A dedicated professional with a diverse background encompassing customer service, administrative support, and leadership. Proven ability to manage client interactions and streamline operations, as demonstrated in retail and administrative roles. Experienced in detailed data entry, confidential information handling, and utilizing Microsoft Office Suite. Possesses strong organizational and multitasking skills, adept at coordinating schedules, managing correspondence, and ensuring smooth daily operations.

WORK EXPERIENCE

Retail Sales Associate, AT&T, Jacksonville

02/2024 – 07/2024

Delivered personalized customer service to enhance sales and satisfaction. Streamlined checkout processes by efficiently processing transactions via point-of-sale systems. Leveraged upselling techniques to effectively promote additional products and drive sales. Consistently achieved personal sales targets through proactive customer engagement and strategic upselling. Retail Sales Associate, Tmobile, Macclenny

07/2022 – 11/2023

Engaged customers, providing assistance with product inquiries, selections, and purchases. Maintained an organized and clean store environment to improve the customer shopping experience. Professionally managed returns and exchanges, resolving customer issues in accordance with company policies. Reconciled and recorded accurate transactions by managing the cash register at the end of each shift. Cultivated strong relationships with repeat clientele, fostering increased loyalty and return business. Receptionist, Murphy & Ellis LLC, Jacksonville

06/2021 – 11/2021

Welcomed visitors and clients with professionalism, offering friendly and informed assistance. Verified appointments, communicated with clients, and updated client records accurately. Managed incoming calls efficiently, directing them to the appropriate departments. Handled client correspondence via email, telephone, and postal mail. Receptionist/Marketing Liaison, Holland & Knight, Jacksonville 01/2019 – 11/2020

Provided a professional and welcoming reception for all visitors and clients. Operated the central telephone system, directing calls to the appropriate personnel. Enhanced office efficiency by performing essential clerical tasks including data entry, photocopying, scanning, and faxing. Exhibited strong multitasking capabilities, successfully managing multiple assignments under strict deadlines. Handled confidential information with the utmost discretion, adhering to stringent confidentiality protocols. Maintained the privacy of client and company information. Delivered administrative support to staff by managing correspondence, organizing files, and overseeing office supply inventory.

Data Entry Clerk, First Coast Logistics Services, Jacksonville 01/2017 – 01/2019

Executed data entry tasks with a high degree of accuracy and efficiency. Ensured correct data input and processing by adhering to established procedural guidelines. EMILY FLETCHER

619-***-**** *****.*********@*****.***

Organized, sorted, and verified input data against source documents. Input data into diverse computer systems accurately utilizing the Microsoft Office Suite. Maintained organized document sorting and filing systems. Ombudsman, United States Navy, Naval Station Pearl Harbor 10/2013 – 12/2015

Served as the primary liaison between the ship's captain and crew family members. Undertook extensive training programs focused on operational security protocols. Disseminated critical deployment and homecoming information to families via email and in-person meetings. Collaborated with all command levels to address and resolve family concerns. Provided support to service members' spouses during periods of deployment. Offered information and referrals to families adjusting to their new environment in Hawaii. High School Colorguard Director/Assistant Band Director, Steele Canyon High School and Radford High School, San Diego/Honolulu

01/2010 – 12/2015

Managed all administrative aspects, including preparing, distributing, collecting, and sorting health and permission forms, ordering equipment, and securing rehearsal and performance venues. Spearheaded recruitment efforts, resulting in a doubling of both programs within one year. Organized and assisted with fundraising activities. Developed and presented the annual season budget.

Facilitated consistent communication with parents through letters, calendars, social media, phone calls, and text messages. Established a comprehensive curriculum.

Facilitated team-building activities.

Ensured the safety and supervision of up to 80 students during significant trips, including to Disneyland, Boston, and New York.

Instructed students with diverse learning needs and challenges. EDUCATION

The University of Alabama, Business Administration, Tuscaloosa SKILLS

Microsoft Office

Scheduling

Computer skills

Teaching and Training

Event Planning and

Execution

Leadership and

Management

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