Administration Clerk with 14 Years Experience
Resume:
Creola Nelson
Administration Clerk
Alabama, US
***************@*****.***
Creola Nelson
Administration Clerk with 14 years of experience managing patient and customer paperwork, scheduling, and high-volume front- desk operations. Improves accuracy and turnaround by maintaining precise records, handling notarizations, and coordinating appointments to reduce wait times. Seeks to apply strong data entry and problem-solving skills to support efficient office workflows.
Employment history
Mar 2021 – Present
Customer Service Specialist
The UPS Store
May 2021 – Present
Notary Public
The UPS Store
Jun 2017 – Mar 2021
Unit Secretary
Brookwood Baptist Medical
Jan 2015 – Jun 2017
Medical Record Clerk
Brookwood Baptist Medical Center
Managed mailbox rentals and delivered time-sensitive notifications to tenants, maintaining up-to-date access records. Handled notarizations and document certifications per state rules, producing legally valid customer paperwork. Processed domestic and international shipments using UPS WorldShip, generating accurate labels and customs paperwork. Answered high-volume in-store customer inquiries about shipping options, securing correct service selections and timely dispatch.
Verified signer identities using government IDs and secondary credential checks to prevent fraudulent signings. Balanced daily appointment schedule and walk-ins, minimizing client wait times while meeting same-day demand. Notarized sensitive legal documents for estate and power-of-attorney cases, maintaining chain-of-custody records. Scheduled appointments and managed walk-in flow, balancing staff availability with peak client demand. Managed patient admissions and discharge paperwork using hospital EHR, reducing clerical delays for nursing staff. Answered unit phone lines and routed clinical calls accurately, shortening response time for on-call physicians. Updated patient demographic and insurance information at intake to prevent billing denials and claim rejections. Managed outpatient-to-inpatient transfer paperwork, shortening transfer completion time and reducing unit backlog. Processed patient charts daily, scanned documents into EHR and reduced missing files for clinical teams. Verified insurance eligibility and coded visit types in the records system to prevent billing rejections. Conducted daily audits of scanned records for completeness and corrected missing signatures or dates. Reviewed completed consent forms against chart entries and flagged missing signatures for clinical staff correction. Feb 2012 – Dec 2014
Member Service Representative
Sam’s
Skills
Data Entry, Team Leadership, Customer Focus, Conflict Resolution, Data Analysis, Critical Thinking, Creative Problem Solving Education
May 2008 – Jun 2008
GED
Lawson State Community College
Answered member calls and resolved account issues using core banking software within same-day timelines. Processed new account openings and verified ID documents to meet regulatory compliance requirements. Resolved complex member billing disputes by investigating transaction history and correcting account balances. Trained new representatives on core banking software and call scripts to shorten onboarding time.
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