Customer-Focused Banking Operations Leader
Resume:
Cassie Biddle
Leadership-Minded Banking Professional with a Passion for People,
Performance, and Growth
Sartell, MN 56377 +1-763-***-**** ******************@*****.*** Professional Summary
Ambitious and highly adaptable banking professional with 6+ years of experience in financial services, operational leadership, and customer-focused environments. Demonstrated ability to lead teams, mentor colleagues, manage complex client relationships, and drive operational excellence. Background includes banking, front office management, and private care services, providing a unique combination of leadership, relationship-building, administrative expertise, and problem-solving skills. Known for fostering collaboration, delivering exceptional service, and stepping into leadership roles to support organizational success. Seeking opportunities to leverage proven experience into management and leadership positions.
Work Experience
Client Relationship Consultant
U.S. Bank Saint Cloud, MN
January 2024 to Present
• Deliver exceptional customer service by building and maintaining strong client relationships while identifying financial solutions that meet customer needs and goals.
• Process a wide range of banking transactions accurately and efficiently while maintaining compliance with banking regulations, policies, and security procedures.
• Support branch operations through cash handling, balancing, operational controls, and risk management practices.
• Resolve complex customer concerns and account issues through effective problem-solving, communication, and relationship management.
• Collaborate with branch leadership and team members to achieve performance goals, improve operational efficiency, and enhance the customer experience.
• Serve as a knowledgeable resource for coworkers by providing guidance, training support, and sharing best practices to promote team success.
• Assist with onboarding and mentoring new employees, helping to develop skills, confidence, and operational knowledge.
• Consistently adapt to changing priorities, procedures, and customer needs within a fast-paced banking environment.
• Contribute to business growth through customer engagement, relationship deepening, referrals, and solution-based conversations.
• Demonstrate leadership qualities through initiative, accountability, teamwork, and a commitment to continuous improvement.
Customer Service Representative
Sentry Bank Saint Joseph, MN
August 2022 to December 2023
• Resolved product and service issues, achieving high customer satisfaction by providing accurate information and solutions
• Attracted potential customers by answering product questions and recommending additional services, increasing cross- sell opportunities
• Opened customer accounts by accurately recording account information, ensuring compliance and data integrity
• Maintained customer records by updating account information, improving data accuracy and accessibility
• Resolved product or service problems by clarifying complaints, determining causes, and expediting solutions to ensure customer retention
• Processed customer adjustments, maintaining financial accounts and reducing discrepancies
• Recommended potential products or services to management by analyzing customer needs, supporting targeted sales strategies
• Prepared product or service reports by collecting and analyzing customer information, aiding management decision- making
• Contributed to team effort by accomplishing related results as needed, supporting overall branch performance Bank Teller
Sentry Bank Saint Joseph, MN
November 2021 to December 2023
• Served customers by managing documents, information, and financial transactions efficiently and securely, ensuring accuracy
• Built awareness of new products and identified customer needs, generating business referral opportunities
• Exceeded bank service standards by greeting and acknowledging each customer, enhancing customer experience and compliance
• Collaborated with tellers to complete daily tasks, demonstrating professionalism and supporting management as needed
• Handled transactions including check cashing, deposits, withdrawals, and account openings, ensuring accuracy and compliance
• Identified customer needs and directed customers to branch representatives, improving service delivery
• Reconciled cash drawers at shift end, counted and packaged currency, and reported discrepancies to head teller
• Tracked, recorded, and stored transactional information and special requests, maintaining accurate records
• Provided high-level customer service by offering answers and assistance, contributing to customer satisfaction Bank Teller
Spire Credit Union Saint Cloud, MN
December 2020 to November 2021
• Served customers by managing documents, information, and financial transactions efficiently and securely, ensuring accuracy
• Built awareness of new products and identified customer needs, generating business referral opportunities
• Exceeded bank service standards by greeting and acknowledging each customer, enhancing customer experience and compliance
• Collaborated with tellers to complete daily tasks, demonstrating professionalism and supporting management as needed
• Handled transactions including check cashing, deposits, withdrawals, and account openings, ensuring accuracy and compliance
• Identified customer needs and directed customers to branch representatives, improving service delivery
• Reconciled cash drawers at shift end, counted and packaged currency, and reported discrepancies to head teller
• Tracked, recorded, and stored transactional information and special requests, maintaining accurate records
• Provided high-level customer service by offering answers and assistance, contributing to customer satisfaction Front Office Manager
Randy’s Bodyworks Big Lake, MN
December 2018 to November 2020
• Achieved departmental goals by forecasting objectives and striving to meet targets
• Hired, trained, motivated, and monitored performance of all body shop employees, improving team productivity
• Prepared and administered annual operating budget, optimizing resource allocation for the body shop
• Directed and scheduled work of all body shop employees, ensuring efficient workflow
• Established and maintained strong relationships with insurance adjusters to streamline claims processing
• Built customer loyalty by maintaining good relationships, encouraging repeat and referral business
• Implemented aggressive marketing plan, increasing body shop business and customer base
• Monitored technicians' productivity and payroll records, ensuring accurate compensation and performance tracking
• Provided fair estimates on costs and time for body work, enhancing customer trust
• Followed up on parts department orders to ensure timely parts availability and minimize delays
• Monitored progress and completion of vehicles, ensuring adherence to repair and safety procedures
• Maintained high-quality service repairs and minimized comebacks by conducting periodic spot checks
• Checked quality of completed work, upholding service standards
• Handled customer complaints immediately according to dealership guidelines, improving customer satisfaction
• Monitored paper flow to ensure all documents were complete, accurate, and properly filed or distributed
• Prepared final billing for completed repair orders, ensuring accurate invoicing
• Controlled accounts receivables for body repair work, maintaining positive cash flow
• Ensured compliance with federal, state, and local regulations affecting body shop operations, providing necessary training
• Ensured proper safety equipment was available and used correctly, promoting workplace safety
• Facilitated technical training and sent employees to appropriate training schools as needed, supporting professional development
• Monitored maintenance of paint booths and equipment to ensure long-term usage and value
• Kept abreast of new equipment and tools, recommending purchases to improve operations
• Ensured work areas and customer waiting area were kept clean, maintaining a professional environment House Manager
Bakken house llc Elk River, MN
December 2017 to May 2019
• Managed medications to ensure clients received correct dosages and maintained health
• Assisted with daily care needs, improving clients' quality of life and comfort
• Coordinated appointments, ensuring clients attended necessary medical and personal engagements
• Promoted client well-being by maintaining good health and a positive environment
• Oversaw daily activities to support structured routines and client engagement
• Conducted weekly shopping trips for groceries and personal items, ensuring clients' needs were met Cleaner
Deb’s Cleaning Service Buffalo, MN
March 2018 to October 2018
Education
HealthCare (Associate Degree)
Carrington College
July 2016
High school diploma or GED
Skills
Budgeting Account management Customer relationship management Office Management Conflict Management Technical Training Accounts Receivable Lending Microsoft Excel Computer skills Front desk Cash handling Communication skills Payroll Management Financial sales Marketing POS Serving Experience Marketing Strategy Customer service Restaurant Experience Regulatory Compliance
Additional Information
Authorized to work in the US for any employer
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