Contract Administration and Claims Specialist

SARA PATEL

469-***-**** - *************@*****.*** - www.linkedin.com/sarapatel

EDUCATION

Richland College Associates of Science Aug 2018

EXPERIENCE

Tenet Healthcare Contract Administration June 2022 – May 2023

• Managed a high volume of inbound and outbound communications with insurance carriers, healthcare providers, and internal teams to resolve claims, contract inquiries, and coverage issues.

• Reviewed, drafted, proofread, and maintained contracts, amendments, and other legal documents, ensuring accuracy, compliance, and timely execution.

• Processed insurance claims, verified patient benefits, and collaborated with payers to resolve billing discrepancies, contributing to a 15% reduction in claim rejections.

• Maintained detailed contract and client records through accurate data entry and documentation using contract management systems, Adobe Acrobat, and Microsoft Office Suite.

• Partnered with management and cross-functional teams to negotiate contract terms, coordinate contract workflows, and support the full contract lifecycle from creation to renewal.

• Resolved customer and contract-related issues by researching documentation, providing timely follow-up, and delivering professional service in a fast-paced, deadline-driven environment. Accenture Customer Service Representative February 2021- March 2022 Handled high-volume inbound phone and chat inquiries regarding unemployment claims, eligibility, and program information.

Delivered exceptional customer service by resolving issues and providing accurate guidance in a fast-paced environment.

Processed unemployment claims by reviewing documentation, updating accounts, and ensuring compliance.

Assisted customers through phone and chat while maintaining confidentiality and service quality. Resolved customer concerns by researching accounts, identifying solutions, and escalating complex cases.

Generated reports to track claim activity, customer interactions, and operational performance. MAS Law Firm Intake specialist / Assistant Paralegal February 2017- March 2018

• Served as both an Intake Specialist and Assistant Paralegal by conducting client interviews, evaluating case information, preparing and organizing legal documents, maintaining case files, scheduling appointments, and supporting attorneys throughout the case lifecycle. TECHNICAL EXPERIENCE

Technical Skills: Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Adobe Acrobat, Salesforce, Contract Lifecycle Management (CLM) Software, CRM Systems, Case Management Software, Electronic Health Records (EHR), Google Workspace, Microsoft Teams, Zoom, Live Chat Platforms, Insurance Claims Processing, Data Entry, Document Management, and 70+ WPM Typing

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