Technical Support Specialist and Troubleshooter

Profile

A reliable worker skilled at finding solutions as well as working independently and as part of a unit. I am skilled in technical problem-solving and accomplishing work efficiently. Education

Bachelors of Computer Science, Tarleton State University Stephenville, TX Professional Experience

Cololevio, Technical Support Specialist 07/2022 – 02/2024 Austin, TX Worked with Enterprise level to perform specialized assistance and technical support directly with clients. Worked night shift and regularly interacted with and helped both domestic and international clients. Types of technical support included help with software, hardware, and mobile devices.

Tarleton State University, Tarleton Help Desk 03/2020 – 05/2021 Stephenville, TX Provided technical support to students over School-specific software issues as well as general hardware and software issues. Skills

Internet browsers

(Chrome, Firefox and

Edge)

Expert

Knowledgeable about the fundamentals and specifics of browser-related features and common issues

Mobile support

Expert

Well-versed in both Apple and Android smart devices. Has worked within a mobile-heavy environment and

regularly assisted others with software and OS issues. Software suppport

Expert

Has worked with many work-specific programs as well as specialized software with little-known support.

Knowledgeable about all main Office 365 programs.

Bradley W. Deauman

********@*****.*** 817-***-**** Stephenville, Texas

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