Customer Care Representative & Teller

Maggie Lester

** ****** ****** *** * New Haven, CT 06511203-***-**** *************@*****.***

OBJECTIVE

Obtaining a Customer Care Representative at UnifyWork, where I utilize my exceptional customer care service skills. Professional with five years of experience in customer service. Detail-oriented and motivated to meet organizational customer needs. EXPERIENCE

ShopRite, Hamden, CT - Deli Clerk

Jan 2015 - May 2022

● Prepared orders for the meats and cheeses through slicing, packaging and weighing.

● Kept items fresh by rotating inventory and stock.

● Regularly dumping food items and all trash to maintain clean workspaces.

● Communicated effectively with Deli customers

● Stored food according to safety procedures

● Conflict resolution relating to customers and maintaining professionalism in every situation.

● Cleaning and ensuring a neat work environment to reduce the possibilities for injury or illness.

Wells Fargo Bank Orange, Ct- Bank Teller

Dec 2015 - Sept 2017

● Promoted bank products to meet sales goals.

● Verified transactional details and confirmed amounts of every fund transfer or cheque.

● Secured funds and made accurate transactions to maintain optimal financial controls.

● Assist customers in creating and closing accounts, provide financial literacy and help in loan applications.

● Verifying amounts after receiving in the form of cash or as bank deposits.

● Guiding customers when accessing other bank operations like ATM and account opening.

● Cashed customers' checks, including checking account balance and identity verifications in accordance with bank policy

● Established errors and expunged when teller cash recyclers, teller cash dispensers and during ATM transactions.

ShopRite, Hamden, CT - Cashier

May 2010- Jan 2015

● Ensured efficiency in credit, voucher, cash and debt payments of customers were adhered to.

● Close and collaborative work relationships with every staff member within the department.

● Created flexibility at work through the varied schedule, specifically on nights and weekends

● Communicated clearly with customers and colleagues to present a friendly and positive attitude.

● Provided personable and knowledgeable service.

● Ensured accurate card, cash and check payments using the POS system (Point-of-sale). EDUCATION

Franklin University Columbus, Ohio

Degree Business administration

AAS degree

May2024-Dec 2024

Graduated Dec 2024

Franklin University Columbus Ohio

Degree Human Resource Management

Bachelors degree

Currently attending

Expected graduation date May 2027

SKILLS

● Excel spreadsheets

● Check to cash

● Statement printing

● Accurate money handling

● Excellent customer service

● Safe and vault operation

● Quick book

● Flexible and adaptable

● Customer Greeting

● Ms Office Proficient

● Credit and cash transactions

● Strong Banking Ethics

● ID verification

● Cash counting machine operations

References available upon request

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