Customer Service & Aviation Reservations Professional
Resume:
THANDIWE MBATHA
SKILLS
• Customer service
• Computer literacy
• Written and verbal communication
• Time management
• Problem solving
• Stress management
• Multi-tasking
• Teamwork
• Detail Oriented
• QuickTrav for actioning invoices
Understanding of regulatory
compliance
•
• Client acquisition
CERTIFICATIONS
• Travel and Tourism
• Accounting
• Amadeus Reservation Ticketing
• Fly Reservation Ticketing
• Sabre Reservation Ticketing
• Amadeus (Flight/Hotel/Car Booking)
Amadeus Customer Management
with World Tracer
•
• Amadeus BRS
• Haqiba
• Quicktrav Invoicing
REFERENCES
Jane Safr, Corporate Reservation
officer, 071-***-****
•
Enock Maswanganyi, Contact centre
Supervisor, 068-***-****
•
Amore Koen, Head of creditors claims,
•
Abdul Aleem Talat, Baggage Officer,
Qatar, +974-********,
******@*************.***
•
Talented professional with solid background in performing various administrative and editorial tasks necessary to promote people and products. Owns powerful commitment to building relationships with clients and consistently meeting sales targets. Passion for working in team environments.
EXPERIENCE
October 2023 - June 2025
Baggage Handling Agent 2 Qatar Aviation Services, Doha, Qatar July 2018 - August 2021
Corporate Reservation Agent Comair Limited, Bonaero park April 2016 - June 2018
Contact Centre Agent Comair Limited, Bonearo Park
June 2014 - March 2016
Claims Clerk Agrinet Pty Ltd (Suidwes), Samrand
Responsible for locating/retagging baggage to new updated changes.
•
Liasing with the Lost and Found department regarding the Arrival/Drop off requests.
•
Tracking the location of missing baggage using the Amadeus BRS/ Beumer Single data system.
•
Checking update on the unclaimed/claimed baggage to insert Rush for claimed baggage
•
Monitoring the Missing to Load (MTL) on Haqiba system to export report of daily basis flight schedule
•
Actioning FOH forward messages to outbound stations using the Altea Management/World Tracer and Haqiba system
•
• Booked tickets for corporate clients and Gold Executive members Managed the administration of process-related functions, including invoicing and issuing credit notes
•
Optimized revenue generation by effectively incentivizing the purchase of ancillaries like insurance seats, extra baggage, Q-jump and car hire
•
Delivered exceptional customer service, ensuring client satisfaction by upgrading them to business class seats and granting access to executive lounges during their wait for boarding.
•
Issued and reissued tickets for passengers as well as travel agents on Sabre and Amadeus software.
•
Successfully handled multiple process-related administrative responsibilities such as action items management, question handling, providing feedback on performance evaluations and processing invoices for clients. Also facilitated banking transactions and managed special services as required.
•
Generated increased revenue by proactively selling supplementary offerings such as insurance policies, additional baggage allowances, and car rentals.
•
Provided efficient customer service and assisted with ad hoc duties to ensure customer loyalty in line with the company standards.
•
CONTACT
Johannesburg, 1632
*******@*****.***
LANGUAGES
English: B1
Intermediate
Afrikaans: A2
Elementary
REFERENCES
Jane Safr
Corporate Reservation Supervisor
•
Enock Maswanganyi
Contact Centre Supervisor
•
Amore Koen
Head of Creditors Claims
•
Abdul Aleem Talat
Baggage Officer, Qatar
******@*************.***
•
May 2013 - May 2014
Data Capturer Agrinet (Pty) Ltd, Samrand
Ensured accurate matching of supplier invoices and their statements each month.
•
Followed up on missing invoices and ensured timely payment by handing the pack to the Financial Manager by deadline.
•
Collaborated with the Financial Manager to address ad hoc payments and emergency credit limit payments
•
• Processed credits for price claims and stock returns
• Implemented strategies to maximize supplier credit limit utilization Coordinated suppliers, procured products, and negotiated competitive prices.
•
Maintained stock levels through effective liaison with relevant departments, minimizing back orders and diligently following up on late deliveries.
•
• Managed and handled daily data processing functions. Handled the processing of orders, invoices, billings, payments, and requests with a high level of organization
•
Checked, processed and verified vendor payments and account receivable data.
•
Collaborates with various departments to streamline data processing and integration
•
Initiated and implemented best practices and standards in data processing functions.
•
EDUCATION
01/2011
Travel and Tourism
Boston Business College, Kempton Park
01/2008
Matric
East Rand Christian Academy, Boksburg
HOBBIES AND INTERESTS
• I enjoy jogging, travelling and reading books.
DRIVING LICENCE
• Category B auto
Contact this candidate