Remote Client Support & Communication Coordinator

MARIA GAMA

Remote Customer Support Client Communication Operations Coordination

Santa Catarina, Brasil • **************@*****.*** • +55-48-996****** • linkedin.com/in/maria-gama-a9341b148 PROFESSIONAL PROFILE

Detail-oriented and organized professional with 9+ years of experience managing client-facing communication, coordinating complex processes, and delivering accurate, timely results in high-pressure environments. Proven ability to handle multiple priorities simultaneously, maintain meticulous records, and collaborate effectively with diverse, cross-functional teams — including multinational clients across LATAM and Europe. Skilled in digital tools, structured workflows, and clear written and verbal communication. Eager to bring a service-focused mindset to a fully remote support role. CORE COMPETENCIES

Client Communication Record-Keeping Process Coordination Detail Orientation Remote Collaboration Multitasking Digital Tools &

Platforms

Problem Solving

PROFESSIONAL EXPERIENCE

Senior Consultant — Client Advisory & Transaction

Services

HLB Brazil

Aug 2023 – Present

Brazil / International

Served as primary point of contact for international clients (Italy, Denmark, Philippines, Europe), managing ongoing communication, coordinating information requests, and ensuring timely, professional responses throughout complex multi-month engagements.

Gathered, organized, and verified large volumes of client-submitted data and documentation, ensuring accuracy and completeness across all deliverables — directly applicable to support ticket and inquiry management workflows.

Coordinated across legal, financial, and internal teams to manage competing deadlines and keep all parties aligned, demonstrating strong multitasking and cross-functional collaboration skills.

Produced clear executive summaries and structured reports communicating complex findings to non- specialist stakeholders — highlighting strong written communication abilities.

Mentored junior team members, reviewing their work and providing constructive guidance to maintain quality standards.

Senior Auditor — Assurance & Advisory

BDO Brazil (Top-5 Global Professional Services Firm) Jan 2021 – Aug 2023

Brazil

Managed end-to-end communication with multinational clients (revenues >€1B) across LATAM, Europe, and North America, coordinating document requests and status updates throughout audit cycles.

Maintained organized, detailed records of client interactions and audit documentation, ensuring full accuracy and traceability across complex multi-entity engagements.

Identified process gaps and communicated improvement recommendations to clients and internal teams, demonstrating initiative and problem-solving orientation.

Recognized for technical excellence and team contribution (BDO Internal Award, 2022–2023). Financial Analyst

Municipal Government of Querência

May 2012 – Dec 2017

Brazil

Managed financial reporting, budget tracking, and compliance documentation for a public-sector entity — building strong habits in organized record-keeping, structured workflows, and stakeholder communication.

Coordinated with multiple departments to gather and consolidate data, requiring strong organizational and follow-up skills.

TOOLS & DIGITAL PLATFORMS

Microsoft Office Suite (Excel — Advanced, Word, Outlook) • Virtual Data Rooms (VDR) • Financial data platforms • Email & calendar management • Video conferencing tools • Remote collaboration platforms EDUCATION & CERTIFICATIONS

Bachelor's Degree in Accounting Sciences

UNOPAR – Universidade Norte do Paraná 2013 –

2017

The Art of Persuasive Writing and Public

Speaking

Harvard Online Aug – Oct 2025

Certified Public Accountant (CRC)

Regional Accounting Council – Brazil

IFRS – Complete Professional Certification

Udemy Sep – Dec 2025

LANGUAGES

Portuguese: Native English: Professional working proficiency — actively developed through international client engagements and professional coursework

ADDITIONAL HIGHLIGHTS

Designed and delivered a financial education program for 200+ factory workers — showcasing strong communication, empathy, and the ability to explain complex information clearly to non-specialist audiences.

Experience interacting with diverse operational teams in industrial environments, building adaptability and cross-cultural communication skills.

Volunteered in community meal-preparation initiatives, reflecting a service-oriented and people-centered approach.

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