Call center representative

Gracen Ervin

Internet Repair Call Specialist

IT

***********@*****.***

812-***-****

Jeffersonville

Customer Service,Problem-Solving,Troubleshooting,Technical Support,Empathy,Communication Skills Skilled Internet Repair Call Specialist with 3 years of experience in providing top-notch customer service and technical support. Proven track record of transforming product roadmaps and launching successful apps, indicating strong problem-solving and coordination skills. Proficient in HTML and CSS, demonstrating keen technical knowledge. Known for boosting app ratings from 2.5 to 4.8 stars through the transformation of web widgets into native experiences. 2022

Call center representative

Spectrum Reach•10350 Ormsby Park Pl, Louisville, KY 40223 Jun 2021 – Present

Handle inbound and outbound calls, assist customers with inquiries, resolve complaints, provide accurate product or service information process orders and account updates, document interactions, escalate complex issues when needed, and maintain excellent customer service while meeting performance and quality standards. Employed for 3.5 years

CRM utilization

Follow company policies and call scripts.

Document customer interactions in the system.

Escalate complex issues to the appropriate department. Provide accurate information about products or services Process orders, payments, and account updates Resolve customer complaints and issues.

Answer inbound and make outbound customer calls.

Meet performance targets (quality, response time, customer satisfaction). Maintain customer confidentiality and build positive relationships. HTML / CSS

Waggener High School

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