General Manager Driving Restaurant Profitability

Joseph Gilmore

Kilbourne, IL ***** +1-217-***-**** ******@*****.***

Professional Summary

Strategic and results-oriented General Manager / team leader with over 20 years of experience driving operational excellence in high-volume, fast-paced, made-to-order food service environments. Proven track record of scaling profitability, optimizing complex supply chains, and leading diverse teams of 15+ to deliver consistent quality and exceptional guest experiences. Expert in balancing rigorous cost controls (P&L, labor, COGS) with a culture of speed and precision. Committed to mentoring future leaders and maintaining the highest standards of food safety and brand integrity. Work Qualities important to me would be operational leadership, performance optimization and compliance. Work Experience

RGM

Hardee's Petersburg, IL

April 2021 to August 2025

• Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance

• Implemented cost-saving measures that reduced overall expenses by XX% without compromising quality or service

• Developed and executed strategic plans to increase revenue and profitability, resulting in a XX% growth in sales

• Led a team of XX employees, providing training, guidance, and support to ensure high levels of productivity and customer satisfaction

• Conducted regular performance evaluations for employees, identifying areas for improvement and providing constructive feedback

• Created and implemented comprehensive training programs for front-of-house and back-of-house staff to enhance their skills and improve overall performance

• Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations

• Collaborated with the marketing department to develop effective promotional strategies that increased customer traffic by XX%

• Managed inventory levels effectively through accurate forecasting methods, minimizing waste while ensuring sufficient supply for daily operations

Deli Cook

County Market Petersburg, IL

April 2020 to April 2021

• Prepared and cooked a variety of deli meats, cheeses, salads, and sandwiches according to customer preferences

• Maintained cleanliness and sanitation standards in food preparation areas to ensure compliance with health regulations

• Collaborated with team members to develop new menu items and specials based on customer feedback

• Managed inventory levels by monitoring stock and placing orders for ingredients as needed

• Ensured proper storage and rotation of perishable items to minimize waste

• Operated deli equipment such as slicers, grills, ovens, and fryers in a safe manner

• Provided excellent customer service by taking accurate orders, answering questions about menu items, and making recommendations

• Followed recipes accurately to maintain consistency in food quality and taste

• Adhered to portion control guidelines to minimize costs while satisfying customer expectations

• Assisted in training new employees on food preparation techniques, safety procedures, and company policies

• Handled cash transactions accurately using the point-of-sale system during busy periods

• Collaborated with management to implement cost-saving measures without compromising food quality or customer satisfaction

• Maintained a clean work area throughout the shift by regularly sanitizing surfaces

• Developed strong relationships with regular customers through friendly interactions

• Participated in weekly staff meetings to discuss updates on menu changes or operational improvements

• Resolved any customer complaints or issues promptly and professionally

• Suggested upsells or add-ons at the point of sale to increase average ticket size

• Assisted in catering events by preparing platters of deli meats, cheeses, fruits, vegetables etc

• Monitored product freshness dates closely ensuring only fresh ingredients were used for food preparation

• Demonstrated knowledge of different dietary restrictions (e.g., gluten-free options) when assisting customers with their orders

Meat Cutter

JBS Beardstown, IL

May 2019 to March 2020

• Worked on many different lines but was mostly on the Loin Line cutting sirloins and pin boning. I also made brine that was injected into the pork for the entire plant everyday working closely with floor managers and supervisors. We slaughtered and processed 22,000 hogs a day. I hurt my back on the job I have had 2 back surgeries since than and that is reason I no longer work there. Manager

Pizza Hut Havana, IL

March 2016 to May 2019

Made pizza dough, made sure quality control was up to health code standards by taking daily temps of food, coolers and making sure the store was very clean and pest free. Worked with computers and touch screen system, counted daily and weekly inventory of the entire store, made truck order and put trucks away. Ran the normal day to day operations of the store from opening to closing.

Kitchen Manager

Casey's General Store-Canton IL

February 2010 to August 2015

Made pizza dough and donuts from scratch every day decorating cookies to making sub sandwiches baking bread. Trained new employees and handled the scheduling for kitchen employees also truck orders for the store. Done daily inventory counts using their computer systems running cash registers also maintenance to the store from fixing gas pumps and lines to fixing toilets . Made sure employees were handling food and making food correctly following quality control with temps. Keeping kitchen clean from top to bottom from light fixtures to running boards on the floor. Ran the daily day to day operations to the store.

Maintenance

Brauer Pork Inc. Oakford, IL

August 2007 to August 2010

Fixed anything that was broken on the farm from feeding systems to hog enclosures. Would build new barns or remodel them. Would run tractors, feed trucks and company trucks daily. Operated the feed mill where all hog feed was mixed with various materials and transported to all farms over 15 different units with some of the units housing 20,000 pigs. Worked with my hands all day using hand tools, power tools, handling 300 lb hogs to 5 lb hogs and using a power washer. Education

High school or equivalent

Havana High School / GED

Skills

Inventory data entry Inventory HTML Incident management Git Equipment troubleshooting OPERA ERP systems Manager experience Schematics Staffing management Key Performance Indicators General manager experience Equipment malfunction troubleshooting Inventory management systems Assisting with ADLs CRM system proficiency Phone etiquette CPR Computer skills Quality control Performance management Customer service management Call center experience Organizational skills Data entry Help Desk Grocery store Manufacturing facility Report writing Scheduling Computer literacy Outdoor work Sales team management Caregiving Hand tools Data reporting Forklift Commercial driving Driving Electrical systems Team leadership Heavy equipment operation Multi-line phone systems Customer data entry Non-technical user support Customer relationship building Climbing C++ Detailing Training Account management Coaching Kitchen Management Experience Profit and loss analysis Financial forecasting Telecommunication Kitchen Experience Spreadsheets Training

& development Customer service Performance Improvement (PI) Fair Housing regulations Leadership development Task prioritization Xcode Software installation Instructional materials development Restaurant cost management Curriculum development Writing skills Order processing State healthcare regulations Risk management Fast food restaurant experience Tractor-trailer LIHTC Executive administrative support Ethernet Microsoft Excel Computer operation Food service health code compliance Microsoft Windows Server ATS Communication skills Math Renewable energy Databases Hardware support Sales management systems proficiency Root cause analysis Appliance repair Interpersonal skills Desktop applications Hiring Teaching Customer relationship management Physical inventory counts for inventory management Attention to detail Dependability Spot checks for inventory management Managing retail teams Food Preparation Cross-functional collaboration Phone communication Delivery driver experience SaaS CRM software Safety management within retail industry AWS SQL Unloading Direct support First aid IT Improving operational efficiency Assisted living Personal vehicle (delivery method) Microsoft Office Heavy lifting Professionalism Outbound sales Mobile devices Organizational budget management Zoom Presentation creation Retail math Manufacturing Operations Training material drafting Business operations Managing hospitality teams Cycle counting inventory management Customer support specialist experience SAP Logistics management Manual transmission Computer Hardware Cost control Materials handling Team management Budget forecasting PMP Pallet jack Quality control operations Interpersonal communication Profit & Loss statement Expense management Quick service & fast food restaurant Order management system QoS Quality assurance Windows Sales Customer inquiry handling Kitchen health and safety standards Random inventory counts for inventory management Presentation software Software troubleshooting Customer support ticket management Computer Networking Client relationship development Leadership Content development HRIS Customer retention Dietary department experience Employee relations Network troubleshooting Escalation handling Client interaction via phone calls Analytics Microsoft PowerPoint AI Senior leadership Managing budgets in a finance role Appointment scheduling Time management Basic math Facebook Customer support Cross-functional communication Warehouse safety management Microsoft Word Regulatory compliance In-person customer service Technical support Productivity software Technical Proficiency Ability to follow instructions Analysis skills Google Workspace Technical troubleshooting support Statistics Meat Cutting Power tools Decision making Achieving sales targets Customer acquisition Property management tools APIs Case management Linux Operations management Purchase order management Food and beverage product quality management Managing food service teams Call center management Processing cash transactions HACCP Handyman experience Mechanical troubleshooting Customer communication Team supervision Microsoft 365 proficiency Kitchen cost control Store management Cooking Administrative experience Python Business development Human resources Research Word processing Team development macOS Product demos Microsoft Outlook Operating systems Marketing Clear language communication Data- driven decision making Performance tuning Medical record abstraction Machining Typing Electrical experience Carpentry Moving Management Supply chain management - Supply chain management experience (11-15 years) Box truck Warehouse experience Customer retention strategy Workplace health and safety regulatory compliance Live chat Developing new training programs Certifications and Licenses

Food Handler Certification

Food Safety Manager Certification

ServSafe

Preventive Controls Qualified Individual (PCQI) Certification SQF Practitioner (SQFI)

Safe Quality Food Certification

MCSE

MCP

ITIL Certification

First Aid Certification

CPR Certification

Driver's License

Food Handler

Have a food handlers license.

Additional Information

Authorized to work in the US for any employer

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