Customer Service & Sales Support Professional

Objectives

Seeking a professional position utilizing my experience, education and acquired skills.

Experience

**/****-******* ***** ********, TX

Credit Customer Service Representative

Responsible for providing excellent customer service; assisting customers with online purchases; responding to customer inquiries about products through telephone or proactive chat; providing customers with suggestions and converting sales; helping customers understand the specific brands and products by communicating the features, advantages, and benefits of the merchandise; exhibiting extensive product knowledge based on training received; performing other duties as assigned.

Answer incoming calls and chat online with macys.com customers seeking assistance and recommendations for product selections.

Close sales, upsell, and assist with checkout.

Maintain product and policy knowledge.

Maintain system knowledge of macys.com and bloomingdales.com.

Regular, dependable attendance and punctuality

Requires working with multiple computer screens and programs simultaneously for extended periods of time.

2/2021-9/2021 Agero Houston, TX

Senior Customer Support Virtual Agent

Receive inbound calls and dispatch roadside assistance to customers.

Investigate and resolve customer inquiries regarding roadside assistance and complaints in a timely and empathic manner!

Prepare, process and complete customer invoice.

07/2018- 2/2021 JCPenney Corporation Houston, TX

Senior Customer Service Consultant

Operating a cash register for sales, returns and credit applications.

Replenished and stocked store merchandise.

Organizing/ Cleaning department, as well as updating store displays.

Notify customers about upcoming and current in-store and online sales promotions.

Completed all point of sale opening and closing procedures.

Handled all customer relations issues in accordance with company policies and in a professional manner.

Make sure customers receive a receipt with every transaction.

Answer all customers’ telephone calls in an appropriate manner.

11/2017-02/2018 Aon Hewitt Woodlands, TX

Customer Service Representative

Administer and manage company employee benefits, retirement, and verification programs.

Assist with appeals process and decisions.

Assists employees regarding benefits claim issues and plan changes.

Distributes all benefits enrollment and dependent verification materials and determines eligibility.

Enrolls employees with carriers and process life status changes.

10/2016-10/2017 St. Luke Hospital Houston, TX

Patient Services

Adheres to patient request and needs.

Assist patients with food service requests.

Verify patient information.

Deliver patient trays.

Prepare patience for meals.

9/2014-11/2016 INNER MEDIA Spring, TX

CUSTOMER SERVICE

Handles incoming calls or inquiries from prospective customer and clients.

Assists customers effectively by solving customer disputes.

Creates and maintains service reports.

Accurately captures customer information.

Completes supporting paperwork and data entry as required.

08/2013-08/2014 LANDMARK INDUSTRIES Houston, TX

SALES ASSOCIATE

Appropriate funds daily and deposits.

Maintain upkeep of the store.

Adhere to customer needs.

Assisted in display of merchandise.

Maintained sales record for inventory control.

02/2007-06/2013 HOME CARE PROVIDER Detroit, MI

HOME HEALTH AIDE

Supports patients by providing housekeeping and laundry services. Shopping for food, preparing and serving meals, running errands.

Assists patients by providing personal services such as bathing, dressing, and grooming.

Helps patients care for themselves by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene.

Monitors patient condition by observing physical and mental condition, Intake and Output, and exercise.

08/2007-12/2008 HILTON GARDEN Livonia, MI

FRONT DESK AGENT

Plan schedule and supervise the work of other front desk employees.

Process guest arrivals and departures including all necessary payments.

Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy.

Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted.

Solid experience in accounting functions such as account Payable/Receivable and auditing.

Offer referral for services and handle requests for information.

Promoted positive guest relations to all individuals approaching the Front Desk.

Skills

High level of customer service and people skills. Great at problem solving and diffusing situations. Proficient in Microsoft Word and QuickBooks invoicing, Accounting. Data entry, Filling, Database & Records Management, Reports & Spreadsheets, and chart documentation. Telephone techniques and appointment scheduling. Records management. Training and Development.

References

Available Upon Request

Contact this candidate