Customer Service & Retail Cash Handling

Kenshae Brown

Warner Robins, GA 786-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in retail, hospitality, and customer service environments. Skilled in cash handling, inventory organization, sales support, and creating positive customer experiences in fast-paced settings. Strong communication, teamwork, and problem-solving abilities with a dependable work ethic and adaptable mindset.

SKILLS

Customer Service & Sales

Cash Handling & POS Systems

Inventory Management

Retail Merchandising

Team Collaboration

Communication Skills

Time Management

Problem-Solving

WORK EXPERIENCE

Retail Customer Service Team Member Michaels Warner Robins, GA

Jan 2024 – Feb 2025

Assisted customers with purchases, product recommendations, and store inquiries while maintaining a positive shopping experience.

Promoted and increased Rewards Program enrollments through proactive customer engagement.

Processed cash and card transactions accurately and efficiently.

Supported truck unloads, stocking, merchandising, and inventory organization to maintain store standards.

Performed SISO and AD set duties while following company policies and safety procedures.

Product Specialist Skechers Florida City, FL

May 2022 – Jun 2022

Assisted customers with product selection and recommendations using strong product knowledge.

Supported inventory management and stock organization to improve efficiency.

Handled transactions accurately using POS systems.

Maintained store cleanliness and visual presentation standards.

Hostess Texas Roadhouse Florida City, FL

Oct 2020 – Apr 2022

Greeted and seated guests efficiently to ensure a positive dining experience.

Managed call-ahead seating requests and wait times.

Coordinated with staff to maintain smooth restaurant flow during busy shifts.

Delivered friendly and professional customer service in a fast-paced environment.

EDUCATION

Miami Dade College – Homestead Campus

Associate of Arts in Pre-Pharmacy Graduated 2026

Homestead Senior High School

High School Diploma 2021

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