Administrative & Customer Support Specialist

Traci L. Kornegay

Riverdale, MD 202-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented administrative and customer support professional with experience in healthcare, education, and financial operations. Skilled in managing front desk operations, patient support, scheduling, and accounts receivable. Known for strong communication, organization, and confidentiality.

CORE SKILLS

• Customer Service & Member Support

• Medical Reception & Patient Care

• Accounts Receivable & Billing

• Scheduling & Calendar Management

• Data Entry & Record Management

• Microsoft Office & QuickBooks

• Communication & Multitasking

PROFESSIONAL EXPERIENCE

Accounts Receivable Associate (PRN) – RL Copeland Associates (2009–2015) Managed billing processes, maintained ledgers, tracked delinquent accounts, and ensured compliance with regulations.

Office Assistant / Infant Instructor – Central Child Development Center (2000–2007) Delivered administrative support, coordinated with parents, assisted payroll, and led child development programs.

Console Traffic Operator – George Washington University (1999–2001) Handled high-volume calls, emergency communications, and maintained scheduling logs. EDUCATION

Medical Coding & Billing – Sanford Brown Institute Early Childhood Certification – Prince George’s Child Resource Center Nursing Studies – Catholic University of America & Prince George’s Community College

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