Shift Leader & Retail Operations Manager

Alijah Stubbs

Indianapolis, IN 317-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Results-driven Shift Leader with experience supporting retail operations, leading teams, and ensuring compliance with safety and brand standards. Strong background in labor control, inventory management, and store readiness initiatives. ServSafe certified with a Certificate in Criminology, bringing a disciplined, detail-oriented approach to leadership in fast-paced retail environments.

EXPERIENCE

Shift Leader / Manager — Taco Bell

Indianapolis, IN February 2024 – June 2026

● Directed daily store operations, including scheduling, labor allocation, inventory counts, and ICOS tracking.

● Supervised, trained, and motivated crew members and shift leads to improve efficiency and service quality.

● Conducted performance evaluations and implemented coaching plans to address skill gaps.

● Participated in hiring, onboarding, and retention initiatives to maintain staffing levels.

● Enforced health, safety, sanitation, and loss prevention policies in compliance with company standards.

● De-escalated customer concerns professionally while protecting brand reputation. Crew Member — Jimmy John’s Sandwiches

Avon, IN June 2023 – October 2023

● Supported high-volume operations by preparing food accurately and efficiently.

● Followed food safety, cleanliness, and operational procedures consistently. Crew Member — Five Guys Burgers & Fries

Avon, IN july 2022 – June 2023

● Delivered consistent customer service in a fast-paced, high-pressure environment.

● Processed cash and card transactions accurately and assisted with daily operational tasks.

EDUCATION

Ben Davis High School — High School Diploma

Indianapolis, IN August 2021 – June 2025

PROJECTS

CORE Compliance & Store Readiness — Taco Bell December 30 - June 6, December 27 - June 2026

● Provided on-shift leadership by coordinating task execution across managers and associates to support store-wide operational initiatives.

● Supported compliance with corporate standards by overseeing cleanliness, safety, and procedural execution.

● Prioritized workloads and delegated responsibilities to meet deadlines in a fast-paced retail environment.

● Served as a liaison between management and frontline staff to ensure clear communication and accountability.

● Ensured consistent adherence to brand, safety, and operational procedures during daily operations and peak business periods.

● Monitored store conditions and equipment functionality, documenting working and non-working items to support timely corrective action and inspection readiness. SKILLS

Team Leadership & Delegation • Labor Control • Inventory Management • Retail Operations • Safety & Compliance • Customer Experience • Conflict Resolution • Training & Coaching • Brand • Critical thinker • Standards Execution • People analysis

CERTIFICATIONS

● ServSafe Food Protection Certification

● Certificate in Criminology

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