Remote Personal Assistant & Customer Relations

Donna Kendrick - Resume

Phone: +1-762-***-**** Email: - *****.***********@*****.***

Objective

To secure a Full time role, in HR / Marketing / Customer Service capacity where I can apply my award winning skills, and almost 40 years of dedicated customer relations experience to give stakeholders the best Customer service experience.

Personal Attributes,

My last role was with Wise Employment as an Industry Employment Partner. I manage the marketing for all of South East Queensland sites. I have been a High Achiever for the past 3 months running. I started with Wise as a DES Employment Consultant with a caseload of approximately 50 people before a promotion to the Industry Employment Partner role. Prior to my current my current employment, I was a Customer Liaison Officer with Sealy of Australia, in the National Customer Centre.

I was Sealy’s Product & Brand Employee of the year, Australia & New Zealand 2020. Prior to Sealy, I did a 12-month contract with Department of Human services in the Compliance Division, investigating fraud within the Australian Welfare system. I have full understanding of the Federal Government payment types, and able to navigate the computer programs used for Centrelink. I am a self-motivated individual with a strong work ethic, friendly and empathetic disposition, and a positive outlook with a can-do attitude. I am always looking to improve my knowledge, and currently studying a Bachelor of Science in Criminology, as an online student with Swinburne University. I have completed a Digital marketing course with News Corp and now am proficient in the Digital space, News Corp are Google and Facebook Partners. My extensive Sales & Customer service experience has provided me with the following key skills.

• Work to and Achieve KPI’s

• Ability to Work as a team and on my own when necessary

Train and educate staff members

Employee training programs to upskill jobseekers.

CCTV and Virtual technology

• Problem Solving

• Good local knowledge

• Ability to make things happen

• I am a good listener, and have a “Can Do Attitude”

• I have a broad general knowledge in several trades and professions

• Exceptional interpersonal skills

• Ability to relate and communicate with the genral public

• Strong Verbal and written communication skills

• Experienced in Word, Excel, Outlook

• Programs trained in ESS, Tunnel, Bacs, Axia, TSM, Movex, Tims, Console Gateway & Salesforce.

• Ability to think on my feet

• I am a good listener

• Able to follow company processes

• Currently studying a Bachelor of Science online at Swinburne University.

• Holder of a Blue Card - Working with children (Expired)

• To be able to adapt easily to any role with a professional confident attitude Experience

Wise Employment

September 2021 – December 2022

Wise is a not-for-profit organisation making a significant impact in the community. My role is to collaborate with customers and employers within the Blue-collar industry across the Qld region. I increase employment opportunities for every customer of WISE Employment, through strategic specialisation within local labour markets.

I change our customer’s lives by finding them suitable employment. Sealy Australia

February 2019 – July 2021

Customer Liaison Officer

As a Customer Liaison Officer, I am a senior staff member dedicated to delivering the highest quality of service to our VIP customers all over Australia, through multiple communication channels, in a National Call Centre with focus on giving the customer the best customer Service experience. Sealy introduced a service throughout Covid lockdown called a VIRTUAL INSPECTION. I was licensed and trained to inspect Sealy customer’s beds, to reduce time and cost to the company, and serving the customer better.

I was the Product & Brand Employee of the year for Australia & New Zealand. Australian Public Service

Department of Human Services – Compliance Risk Branch February 2018 – February 2019 (12 Month Contract)

Adecco contract – Employed as a Compliance officer with the Department of Human Services, based In Brisbane City.

My role as a Compliance officer with DHS, I used ATO data matching to identify over payments in customers benefits. The Division I worked in delivered targeted review programs to aid compliance, and undertake prevention, detection and investigation activities relating to non-Compliance. It was my duty as a Compliance Officer to assist customers across a range of payments, programs and services via one or more service delivery channels, and to up hold the integrity of the Australian welfare system. News Corp

Position Held – Key Account Executive

January 2017 – February 2018

I was employed by the largest Newspaper Corporation in Australia. I managed but not limited to a portfolio of approximately 120 clients. I assist my clients in the marketing of their business in Print and digital media, to receive the maximum return on investment. In addition, I have the knowledge to do graphic/digital layouts for the campaign.

Apart from having the product knowledge, the key to success in this role is building customer relationships.

Bus Queensland

Position Held – Customer Service Officer

March 2013 – November 2016

This position is the first port of contact for complaints & Compliments from Translink and the public, for public transport company.

This position also manages the Code of Conduct under the Transport and Main Roads Dept. Legislation. I report directly to the Depot Manager and follow a process for all tasks. On any given day, I speak to people from many diverse backgrounds. I also communicate with Schools, QPS, parents and children.

I did monthly reports and supplied statistics to the General Manager. Fixzit Plumbing - Sumner Park

Position Held- Admin Assistant/Scheduler

Domestic and commercial Plumbing

October 2011 – August 2012

Job responsibilities - day-to-day duties include opening the office, answering telephones, taking customer enquiries, booking in jobs. Coordinating 10 plumbers daily, in the most efficient way possible. Scheduling jobs for the following day and communicating with all staff involved. My duties also include Invoicing, typing quotes, banking and filing.

R.T. Edwards Service Division

Position Held- Call Centre/ Control Room Supervisor Electrical appliance repairs, in white and brown goods. November 2005 – September 2011

Job Responsibilities- The running of a High-volume call center for the electrical trade. I was the Supervisor of four Telephone Operators, assisting with bookings and customer service. My position was to train all new employees in the telephone system and computer programs used. Coordinate and communicate with 20 Technicians, in different fields i.e. Electricians, Fridge & A/C Techs, and Brown good techs on a daily basis.

It was my duty to liaise with manufactures, warranty companies, insurance companies, Real Estates and the public.

In addition, my top priority was to obtain the very highest standard of customer service to R.T.E customers.

APN News & Rural Press

Position Held –Advertising Sales Representative

Daily Newspaper and all varieties of print media

1987 – June 2004

During this time, I started as a feature’s telemarketer with The Queensland Times, on a casual basis. I enjoyed the job immensely and exceeded my budgets constantly, and then I was offered a full-time position with an existing client base.

I worked in this fast-paced industry and achieved monthly budgets and met many deadlines Being a daily paper. I built a good rapport with my clients and grew my client base. At the same Time, I was planning and designing successful advertising campaigns for my clients. I also was involved in commercial printing, liaising with customers e.g. catalogues, and special promotions like the annual home shows, Bridal Fairs, Health & Well-being and Baby Bonanza exhibitions.

I have a very good knowledge of the print industry, and understanding right from the sale, Design, proofing and the print deadlines.

I have also worked in Radio, so have both advertising, and airtime experience making Commercials.

Education

• Currently studying a Bachelor of Science (Criminology) online at Swinburne University

• REIQ Real Estate License

• Office Administration – Cert III

• Occupational Health & Safety – Cert IV

• Senior First Aid certificate

• Human & Community Resources – Cert IV

• Advertising One Sales Course

• News Xtend – Comprehensive Digital training

• Other in-house Sales training & Customer Service Seminars

• Course – Dealing with difficult customers

Computer Programs and IT Experience

Department of Human Services Govt systems

ESS and Tunnel

Visage Bookings and Livepro

Salesforce

SEO and SEM

Google Adwords & Social media

Movex - API

Console Gateway - Real estate

TSM – The Service Manager RTE

AXIA – Fixzit Franchises

Tims – Bus Qld, Bacs - Bus Qld

Excel & Word

Referees

Kaisha Curtis

Business Manager Ipswich

Wise Employment

Phone: 044*-***-***

Bec Doust

Operations Manager CDP at the Arnhem Land Progress Aboriginal Corp Previous – Business Manager at Wise Employment

Phone: TBC

Contact this candidate