Customer Service Representative & Support

Anyiece Quarterman

Email: *********@*****.***

Phone: 904-***-****

Address: *** **** ****** **. ************, FL. 32220

Introduction

Customer focused and detailed oriented professional with a strong background in delivering exceptional service and building positive client relationships. Experience in handling high volume customer interactions across multiple channels, including phone email, and in person support, while maintaining calm, professional demeanor in fast passed environments. Adept at resolving customer concerns efficiently, identifying needs, and providing tailored solutions that enhance satisfaction and loyalty

Possesses excellent communication, problem solving, and conflict resolution skills, with a proven ability to de-escalate challenging situations and turn negative experiences into positive outcomes. Demonstrates strong organizational abilities, multitasking skills, and a commitment to accuracy when managing customer accounts, processing transactions, and documenting interactions.

A reliable team player who thrives in collaboration environments while also being self motivated and capable of working independently. Committed to continuous improvement, learning new systems quickly, and contributing to company success by delivering consistent, high-quality service. Passionate about creating positive customer experience and supporting organizational goals through professionalism, empathy, and efficiency.

Work Experience

The Home Depot Jacksonville Fl

July 14th 2022 -April 30th 2026

Dedicated and customer focused professional with over three years of experience delivering exceptional service at Home Depot.

Proven to ability to assist a diverse customer base in a fast-paced retail environment, providing product guidance, resolving concerns, and ensuring positive shopping experience. Skilled in handling high customer volume while maintaining professionalism, efficiency, and attention to detail.

Ensuring outstanding customer order fulfillment experience and assisting customers in the lot or providing administrative services.

Direct customer or vendor interactions for prompt resolution.

Answering customer questions on product order status, also handling cash management or program compliance.

Worked cooperatively with other Associates, vendors, and carriers.

Navigate productively with little/some supervision, detail-oriented, and have proven time management skills.

Promoted from Lumber Associate to Floral Assistant.

Collaborated with team members to meet daily store goals

Maintained a clean, organized, and customer friendly work environment

Loaded and stocked merchandise

Assisted customers with heavy items

Maintained clean and safe work areas

Worked efficiently in a fast-paced environment

Operated pallet jacks and moved inventory

Education

Baldwin Middle/ Senior High School

High school Diploma 2019-2023

Baldwin, FL. 32234

G.P.A: 3.78/4.0

Certificate of Excellence

Academic Achievement Award: Gamma Bata Boule

Relevant Coursework: Honor’s courses, 3-year ROTC, AP Art

Program: Dual Enrollment-High School/ College course taker

Major Achievement

R.O.T.C

Rank: E2 Corporal

Medal Achievement: outstanding performance, academic performance and achievement ribbons, perfect attendance ribbons, LET one service ribbon, physical training ribbon

Platoon Leader

Leadership Volunteering

Mentored students regarding college placement

Helped elevate grades and test scores

Assisted new students with high school transitioning

Tech Computer Skills

Microsoft 365

Basic Knowledge of Adobe Creative Suite

Excellent communication and proficiency skills

Attention to detail

Basic knowledge in auditing

Tech- savvy professional with extensive hands-on experience in Microsoft technologies and general computer systems

Basic understanding of Adobe creative Cloud, Google workplace, and remote desk top systems

Core Customer Service Skills

-Active listening

-Clear verbal and written communication

-Problem solving

-Empathy and emotional intelligence

-Patience and adaptability

-Customer retention strategies

Performance Skills

-Reliable, dependable, and committed to maintaining high performance

standards

-Detailed oriented with accuracy in cash handling, returns, data entry

- Team oriented with strong collaboration skills across departments

- Adaptable and quick to learn new systems, tools, procedures

-Excellent time management and organizational skills

- Proven ability to multitask while managing customer interactions, transactions, and store responsibilities

- Effective problem solving with conflict resolution, including handling complaints and de-escalating situations.

- Delivered consistent, high quality customer service in fast paced retail environments, including experience at The Home Depot.

savvy professional with extensive hands-on experience in Microsoft technologies and general computer systems

Contact this candidate