Customer Service & Operations Support Professional

Christy Crowe

Evansville, IN ***** +1-205-***-**** ***************@***********.***

Willing to relocate: Anywhere

Work Experience

Customer Service Agent

CenterPoint Energy Evansville, IN

May 2025 to Present

Take Calls

Add Data

Work on double monitors

Multitasking

• Work in CRM and multiple programs daily

Customer Service Agent/ Ramp Agent/ Gate Agent

United Airlines Birmingham, AL

January 2024 to Present

I check customers in for their flight, print out boarding passes, tag bags, board planes, clean the planes, load luggage onto the planes and unload luggage.

Janitor

Senco Oblong, IL

January 2022 to October 2023

Clean offices, restrooms, kitchen, conference rooms. Organize stockroom make sure everything at Marathon administration building is properly cleaned and put away! Janitorial Worker

TBM cleaning services Terre Haute, IN

September 2020 to January 2022

Clean Marathon administration offices, wipe down and sanitize desks daily. Sweep out offices vacuum, dust, sweep and mop cafeteria and bathrooms. Clean entry ways.

Assistant Manager

Maurice’s Robinson, IL

September 2019 to February 2020

Assisted store manager in opening and closing store, doing reports, ensuring customer service is exceptional among all employees, did schedules weekly, closed and opened registers, made deposits, completed fright daily, cleaned store. Eligibility Specialist

CFA STAFFING Terre Haute, IN

August 2018 to August 2019

I work in Conduent Call center helping people solve issues with receiving government benefits work with multiple computer programs at the same time, multi task daily, problem solving, customer service, time management Instructional Aide

Columbia Elementary School Logansport, IN

August 2016 to April 2018

I teach children in small groups how to read and write and get them to the level they should be at to move forward. Youth Pastor

Church Of God Logansport, IN

January 2014 to March 2018

Mentored, Ministered to, taught class every Wed Night, Planned monthly events for, took Teens to Away Events when offered, held small groups, communicated weekly to Parents of Teens aged 12-19 Preschool Teacher

New Beginnings Day School Logansport, IN

April 2014 to July 2016

I taught Children how to read and write, had to complete lesson plans weekly, communicate with parents daily, clean, call and set up field trips.

Preschool Teacher

Crossroads Christian Childcare Newburgh, IN

September 2004 to August 2014

Taught children daily to read and write, turned in lesson plans weekly, communicated with parents daily, cleaned. Manager

JCPenney Evansville, IN

October 2011 to February 2014

I was a manager over the shoe and accessories department. Put out stock, customer service, answered phones, made schedules. I also had to build sets, change them when needed, ticket merchandise, order merchandise. Youth Pastor

Church Of God Evansville, IN

January 2011 to August 2013

Pastored Teens ages 12-19

mentored, ministered to, planned monthly events, teaches class every Wed and Sunday Night. Also held small groups for each age group.

Education

High school or equivalent

Bosse High School Evansville, IN

September 1989 to 1993

Skills

Phone etiquette Commercial Cleaning Management Computer Skills Technical troubleshooting support Documentation review Hospitality Maintaining patient confidentiality Event Planning Working with children Computer literacy Sales Driving Guest services Administrative experience Cash handling Leadership Payroll Managing customer accounts Computer operation Childcare Customer complaint resolution Store Management Experience Clerical experience CRM system proficiency Cash register Customer support E-commerce Typing Microsoft office, email, Google, Outlook, Microsoft Word, typing, Medicare Route driving Microsoft Powerpoint Retail sales Store management Customer service Customer Service Skills Phone call management Microsoft Excel IVR Front desk training Teaching Training & development Mentoring Customer communication Custodial Experience Assistant Manager Experience Heavy lifting Merchandising Customer relationship building Order entry Attention to detail Active listening Scheduling Pet care Data entry Social media management Daycare Microsoft Access Team Building Office management Search engines Windows Cash Handling Inventory Order processing Retail Management Communication skills Languages

English - Expert

Certifications and Licenses

Para Professional Test

This was a test that I had to pass within the first 90 days of being hired or I couldn’t stay and when passed I got a $3 raise. Driver's License

Child Development Associate Certification

Additional Information

Authorized to work in the US for any employer

I have great customer service skills and work well with a team or alone. I am very organized and pay very close attention to detail.

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