Customer Support & Delivery Specialist
Resume:
EXPERIENCE
• Delivered prompt and professional support via phone, email, and live chat to resolve customer inquiries and concerns related to hemp-derived products.
• Handled order processing, tracking, returns, and issue resolution, ensuring high customer satisfaction and repeat business.
• Provided detailed product knowledge and usage guidance to help customers make informed purchasing decisions.
• Maintained accurate customer records using CRM tools, ensuring data integrity and effective follow-up communication.
• Met and exceeded performance targets, including response time, resolution time, and customer satisfaction scores.
• Contributed to service process improvements by identifying trends in customer feedback and escalating recurring issues.
• Collaborated with fulfillment and quality assurance teams to address and resolve product or delivery-related issues.
• Professional driving particularly with food shipment using a refrigerated box truck
• Safely deliver products to all assigned points of distribution
• Clean and stock vending machines on the current route
• Use of GPS to navigate delivery destinations
• Complete any special tasks assigned by supervisor or manager
• Ability to use technology: computers, Microsoft, iPads
• Some knowledge of mechanics (minor repairs to vans or smart fridges)
• Ability to read and understand delivery instructions
• Driving an oversized delivery van on highways, local streets, and neighbors
• Providing delivery services to houses, mobile parks, apartments, businesses, and lockers
• Following all traffic laws, while operating the delivery van and other safety precautions
• Ability to safely lift, carry, and deliver packages up to 50 pounds
• Use of GPS to navigate delivery destinations
• Managing up to 250+ delivery stops each day
• Ability to complete all deliveries within a given time frame each day
• Effectively communicating with customers and administrative staff Balpreet Kumar (Bobby)
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*************@******.***
Indianapolis, IN 46217
Customer Service Advocate
3C LLC, Indianapolis, IN Feb 2025 - Present
Delivery Driver
Farmer’s Fridge, Indianapolis, IN May 2024 - Oct 2024 Amazon Delivery Driver
Dependable Courier, Indianapolis, IN Jun 2023 - May 2024
• Analyzed information gathered by investigation and report findings and recommendations
• Adjusted reserves and provided reserve recommendations to ensure that reserve activities were consistent with corporate policies
• Verified and analyzed data used in settling claims to validate claims and settlements according to company practices and procedures
• Collected evidence to support contested claims in court
• Interviewed or corresponded with agents and claimants to correct errors or omissions and to investigate questionable claims
• Contacted or interviewed claimants, doctors, medical specialists, or employers to get additional information
• Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings
• Facilitated individual coaching sessions with CSRs to realign productivity goals
• Maintained strong call control and quickly worked through scripts to address problems
• Motivated customer support team in weekly meetings to increase productivity and achieve monthly goals
• Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff
• Delivered constructive call process feedback. Retained top talent by authoring and conducting team performance evaluations for corrective action planning
• Trained staff on material handling processes to reduce shipping times
• Generated warehouse shipping documents, packing lists and invoices
• Managed warehouse system updates to increase productivity and reduce errors
• Promoted performance improvements by coaching, counseling and disciplining personnel and appraising job results
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities EDUCATION
SKILLS
Senior Claims Adjuster
Liberty Mutual, Indianapolis, IN Feb 2022 - Aug 2022 Supervsior
Sitel, Fishers, IN Mar 2020 - Feb 2022
Team Lead
Pitney Bowes, Greenwood, IN Sep 2019 - Jan 2020
High School Diploma
Humanities And Science High School, Phoenix, AZ
May 2014
• Claims investigation, evaluation, and settlement • Team leadership
• Data analysis and reporting • Productivity goal alignment
• Policy coverage assessment • Strong verbal and written communication
• Standard Operating Procedures (SOP) documentation • Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Cross-functional collaboration • Conflict resolution
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