Office Manager and Customer Service Specialist

Christina Lopez

*** ******** **., ** *****, CA **631 562-***-**** ****************@***.***

Professional Objective and Profile

A highly motivated, goal-oriented professional with excellent communication and customer service skills with an extensive background in a variety of office administration duties. I am looking for long term employment as I am a reliable team player that keeps the company’s best interests in mind.

Experience

OFFICE MANAGER FARMERS INSURANCE

CHRISTEN VELASQUEZ INSURANCE AGENCY

OCTOBER 2024 - PRESENT

•• Manages front office operations

•• Customer service contact and liaison

•• Maintains office records and filing

•• Canvasses for new sales opportunities

•• Cold calls customers for potential new business across product lines

•• Monitors computer systems for new online quotes

SALES REP EXPRESS ENTERPRISES

OCTOBER 2021 - SEPTEMBER 2024

•• Routed drivers daily to specific locations

•• Contacted drivers though out the day to ensure operations run safely and efficiently

•• Worked with 15 drivers and 20 buses daily

•• Monitored 5 back up buses and if needed, contacted back up drivers for unexpected emergencies

•• Managed daily schedules, answering calls, relaying information, and provided customer updates on arrival times and/or any service delays

•• Maintained daily record keeping and compliance records

OFFICE MANAGER CUSTOM WHEEL ACCESSORIES

MARCH 2009 - SEPTEMBER 2021

•• Managed and routed phone calls appropriately

•• Checked each invoice for accuracy and maintaining invoicing log

•• Managed in person and online orders by inputting into system and verifying there was inventory

•• Handled will call customers by answering any questions on product design and inventory

•• Processed bank deposits daily

RECEPTIONIST JAMES EVENT PRODUCTIONS

MAY 2000 - FEBRUARY 2009

•• Handled the management of communication executives including taking and making phone calls, reviewed, and prioritized mail

•• Reviewed all correspondence with clients, such as deposit request, proposal, contract review, and invoicing

CLERK/MAIL HANDLER USPS

DECEMBER 1993- APRIL 2000

•• Received incoming mail bins and sorting into trays for processing

•• Inspected mail for tampering, damage and suspicious contents

•• Prepared mail for distribution for correct categorization and labeling

•• Memorized various sort plans and zip codes

•• Ensured that the mail processing machines equipment are maintained

•• Reported any issues with the mail or machinery to the appropriate supervisor

Education

HIGH SCHOOL DIPLOMA JUNE 1993

WHITTIER HIGH SCHOOL, WHITTIER, CA

CARDINAL COMPUTER ACADEMY 1991 - JUNE 1993

WHITTIER HIGH SCHOOL, WHITTIER, CA

School within a School emphasizing vocational/computer skills

Certificate on Completion June 1993

Skills & Abilities

•• Proficient with Microsoft Office including Excel

•• Proficient with POS systems

•• Excellent communication skills (written and verbal)

•• Quick 10 Key and Data entry

•• Proficient with use of phone systems

•• Knowledgeable in both MAC and PC

Contact this candidate