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Tyquaja Simpson

Charlotte, NC

980-***-****

**************@*****.***

Dedicated and reliable Shift/Store Manager with 7 years of experience at Bojangles. Known for strong leadership, excellent customer service, and the ability to keep a fast-paced restaurant running smoothly. Skilled in training staff, managing cash, solving problems under pressure, and creating a positive work environment. Committed to quality, teamwork, and delivering great customer experiences.

Core Skills

• Customer Service Excellence

• Team Leadership & Staff Training

• Cash Handling & Register Balancing

• Scheduling & Shift Management

• Inventory Control & Ordering

• Food Safety & Sanitation

• Conflict Resolution

• Fast-Paced Decision Making

• Time Management

• Opening/Closing Procedures

Professional Experience

Bojangles — Charlotte, NC

Shift Manager / Team Lead

2018 – 2026 (8 years)

• Supervised daily operations and led a team of [#] employees during busy shifts.

• Trained new hires on customer service, food preparation, and store procedures.

• Ensured high-quality service and handled customer complaints quickly and professionally.

• Managed cash drawers, deposits, and balanced registers at the end of shifts.

• Maintained inventory levels, completed truck orders, and reduced waste through proper monitoring.

• Oversaw opening and closing procedures, ensuring store readiness and cleanliness.

• Helped improve team communication and boosted overall shift efficiency.

• Recognized for dependability, positive attitude, and strong work ethic.

Education

West Charlotte High School - Charlotte NC

Diploma

Additional Information

• Flexible schedule

• Strong multitasking skills

• Works well with diverse teams

• Reliable transportation

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