Trauma-Informed Mental Health Program Administrator
Resume:
Neshika Lee
**** ****** ***, *********, ** *****
707-***-**** ***********@*****.***
Professional Summary
Results-driven mental health professional with over a decade of experience in behavioral health, residential program administration, and client-focused service delivery. Expertise in developing trauma-informed programs, leading multidisciplinary teams, managing high-risk populations, and cultivating community partnerships. Committed to fostering environments that support recovery, independence, and client dignity.
Professional Experience
Room and Board Mental Health Administrator
Previous Employer Name – Zina’s Care Home
Month/Year – 06/2015-Present
● Supervise day-to-day facility operations for a 24-hour licensed mental health board and care home with [X] residents.
● Developed SOPs for staff conduct, crisis response, and medication management, leading to a 30% reduction in incident reports.
● Spearheaded quality improvement initiatives that improved client satisfaction scores by 20%.
● Implemented trauma-informed care practices and trained staff accordingly.
● Coordinated with local hospitals and behavioral health agencies to streamline client referrals and discharge planning.
● Introduced wellness programs (e.g., art therapy, mindfulness) that contributed to increased resident engagement.
● Responded to audits from licensing bodies with 100% compliance ratings for three consecutive years.
● Advocated funding and grant opportunities, successfully securing resources for facility upgrades.
Assistant Mental Health Administrator
Previous Employer Name – Fresh Start
Month/Year – 01/2018- Present
● Assisted the Administrator in overseeing staff performance, residential care, and compliance documentation across multiple sites.
● Managed a caseload of residents with co-occurring disorders, creating individualized service plans with interdisciplinary input.
● Facilitated crisis intervention during escalated behavioral episodes, ensuring de-escalation and follow-up care.
● Conducted audits of staff files and client charts, improving documentation accuracy by 40%.
● Organized culturally competent training sessions to promote inclusive care for diverse populations.
● Implemented resident satisfaction surveys and analyzed data to inform program enhancements.
● Supported development of onboarding materials for new recruits, improving training consistency and retention.
Clinical Housing Support Case Manager
Previous Employer Name – A Mission 2 Reach
Month/Year – 08/2017-09/2024
● Managed a caseload of 25–30 clients in transitional and permanent supportive housing programs.
● Developed service plans addressing barriers such as mental health conditions, substance use, and financial insecurity.
● Liaised with property managers to ensure tenant rights were protected and lease compliance maintained.
● Tracked housing retention metrics, achieving a 92% stability rate over 12 months.
● Delivered life skills workshops (e.g., budgeting, cooking, time management) that led to improved client independence.
● Coordinated emergency placements for homeless clients, reducing time intake by 50%.
● Represented agency at regional housing coalition meetings to advocate for clients' needs. Mental Health Program Coordinator
Previous Employer Name – Precious Diamond
Month/Year –05/2017-11/2023
● Designed and oversaw therapeutic programming for a diverse population of clients with severe mental illness.
Neshika Lee Resume 4-24.d…
● Piloted a peer support program that improved peer-to-peer engagement and reduced isolation.
● Facilitated weekly group therapy and psychoeducation sessions on topics like self-care and relapse prevention.
● Monitored service utilization rates and used data to adjust program offerings seasonally.
● Served as a point of contact for family members, providing updates and support in care planning.
● Supported interns and student trainees, offering supervision and feedback aligned with academic objectives.
● Ensured programs adhered to HIPAA and agency confidentiality policies. Skills
● Mental Health & Housing Services
● Residential Program Operations
● Strategic Planning & Leadership
● Regulatory Compliance (Title 22, HIPAA)
● Crisis Management & De-escalation (PART)
● EHR & Documentation Systems
● Staff Coaching & Training
● Trauma-Informed & Culturally Competent Care
● Community Outreach & Grant Writing
Professional Affiliations
● Member, National Association of Social Workers (NASW)
● Member, American Mental Health Counselors Association (AMHCA) References
Available upon request
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