Customer Service & Operations Professional

Kara Brodsky

** ******** ***** *** ***, Rochester, NY 14623 585-***-**** ***********@*****.***

Professional Summary

I am a versatile and highly organized professional with experience in customer service, business ownership, and operations management. I have also evaluated wellness and beauty products and completed graduate-level training in psychology. I bring creativity, motivation, and focus to all tasks. I successfully manage responsibilities independently while supporting diverse populations in fast-paced environments. I am known for my reliability, leadership, and clear communication. I solve problems efficiently, take initiative, and ensure tasks are completed effectively.

Skills

●Leadership and initiative in managing responsibilities and projects

●Clear communication & building trust with customers and clients

●Problem-solving and efficiently resolving customer and client issues

●Staying organized and managing time well

●Organization, time management, and task coordination in fast-paced environments

●Building and maintaining professional relationships

●Accurate documentation and scheduling

Work History

Remote Customer Service Representative, 2026 – Current

TSI - Transworld Systems Inc. – Remote

Answering phone calls in a remote call center for National Grid Gas and Electric through two phone software programs (Finesse and Jabber).

Helping National Grid residential/commercial customers through two software programs (salesforce (CRM) and CSS).

Updating, setting up and addressing the following:

-Billing

-Debt collection

-Set-up Pay plans

-Change of address/moves

-Gas/electric shut offs

-Gas/electric turn ons

-Work orders

-Meter reading

Self Employed, 2021- Current

Beautytap Enthusiast- Remote

●Testing & giving reviews for major brand make-up, skincare and haircare products that may or may not be available to the public yet.

Stack Influence Micro Influencer-Remote

●Creating Instagram posts or reels testing & giving reviews on all sorts of different types of big brand products.

Influenster Influencer-Remote

●Creating Instagram posts or videos testing & giving reviews on all sorts of different types of big brand products.

Intellifluence Influencer-Remote

●Creating posts or videos on social media of testing & giving reviews on all sorts of different types of big brand products.

Reviewers.com Influencer-Remote

●Creating videos of testing & giving reviews on all sorts of different types of Shopify products.

*The reviewers.com site administrator wanted my feedback for being a user and made the changes I suggested.

Clinical Trial Participant- Remote

●Testing out health and wellness products, skincare products, haircare products and makeup products. This includes taking weekly surveys and giving feedback about each product.

College Study Participant-Remote

●University of New Hampshire study- I took a long survey on childhood trauma, childhood abuse and neglect.

●Cornell University study- I tested a new job search engine associated with Linkedin over the course of a few months and took four surveys.

●Cornell University study- I was tested in various ways to see my stress level in different situations and in different housing situations for about 10 years. Tested with math tests and puzzles, being filmed while repeating some phrases, using a palm pilot to answer questions on how I feel throughout the day in school, giving a DNA sample and getting an MRI for a brain scan (I declined this part of the study).

●Virginia Commonwealth University study- I gave a DNA sample to test my genes for substance use issues. The purpose of this study was to understand how personality, mental health, substance use, and genes are related.

●New York University study- I was tested to understand my dentistry phobias. This included taking a survey every time I went to the dentist and oral surgeon. Also, I used a newly created smartphone application that used cognitive behavioral therapy techniques to lower my dental fears.

●Harvard University study- I was screened for diagnosed and undiagnosed eating disorders. I also gave a DNA sample to test my genes to see if eating disorders run in my family and took several surveys.

ASH AI Therapy Beta Tester- Remote

●I tested ASH which is a new AI therapy smartphone application for about two months. I had to talk or type in this application three to four times a week. Also, I had to take surveys every two weeks to share my experience and goals I worked on.

Survey Taker- Remote

●I fill out surveys on YouGov, POGO, Askable, highlight, American Consumer Opinion, Accelerant Research and many other websites/smartphone applications.

Paidreaderclub.com-Amazon Book/Audiobook Reviewer- Remote

●I read PDF books and listen to audiobooks on amazon and leave reviews on amazon.

Podcast Guest-Remote

●I was a guest on several podcasts discussing the high-profile cult, Twin Flame Universe I was in and other topics. The podcasts are Let’s Talk About Sects, The Cult Vault, That's So Fcked Up, and the Unfiltered Unspoken Podcast.

Dog Walker/Boarding, 2019 - 2020

Rover- Ithaca, NY

●Setting up dates/times with owners through the app or via phone

●Pet Sitting

●Walking

●Pet boarding

Owner/Operator, 2012 - 2020

KB Clean! Home & Office Cleaning – Ithaca, NY

●Subcontractor for Travis Hyde Properties, PPM Homes & Blue Spruce Properties for apartment/room turnover & deep cleaning

●Hired by lovely families to do basic housekeeping & laundry in their homes for their rental property and Airbnb’s

●Commercial cleaning- basic cleaning of bathrooms and common areas- Edward Jones Building, Christian Union Office and their study house for students, Lansing Plaza, Lawyer offices & Psychotherapist offices

●Some pet sitting, house sitting & cleaning cars

●Managed my day-to-day business operations, including accounting, finances and marketing

* I had the privilege to do housekeeping/caretaking for Dr. Edward Hart who worked closely with Martin Luther King Jr. during the civil rights movement. I also worked for some other famous people.

Cleaning Manager, 2012 - 2016

Ithaca Waldorf School – Ithaca, NY

● Basic cleaning of bathrooms, hallways, classrooms, kitchen, main office and gymnasium

●Cleaned up after school events

●Set out recycling and garbage

*Green cleaning products were used for cleaning.

Non-Medical Home Health Aide, 2012 - 2014

The Finger Lakes Independence Center – Ithaca, NY

●Personal care for the elderly/disabled when needed

●Companionship

●Basic housekeeping

Shift Manager, 2012 - 2014

Yogurtland – Ithaca, NY

●Helped customers with questions, problems and complaints in person and via telephone

●Maintained a highly organized & sanitary work environment

●Trained new team members

●Keeping a daily log of cash register deposits

●Fruit/Yogurt preparation

●Stocking and rotating products

●Set up and break down of yogurt machines

●Set up for catering events

Housekeeper/Trainer, 2011 - 2012

Inn On Columbia – Ithaca, NY

●Sprucing up/turnover of bedrooms, bathrooms, kitchen and common areas

●Stock supplies and organizing

●Laundry

Head Buffet Cook & Manager of Food Preparation Department, 2010 - 2013

Ithaca Bakery – Ithaca, NY

Head Buffet Cook Duties:

●Ran the hot & cold food bar during breakfast and lunch hours

●Trained new employees to run hot & cold food buffet bars

●Cleaned food preparation areas

●Created menus

Manager of Food Preparation Department Duties:

●Trained new employees on the proper use of meat slicer & bread slicer, food handling & food portioning

●Cleaned food preparation areas, utensils and equipment

●Helped with food preparation, set-up, and service for catering events and sandwich unit station

●Filled out invoices for wholesale bread orders and took inventory of breads

●Stocked huge beverage coolers

●Set-up displays with an assortment of different breads in the front end of the bakery

Head Sandwich Chef & Trainer, 2006 - 2010

Arby’s – Ithaca, NY

●Trained employees on proper use and cleaning of equipment, food handling, and food portioning

●Created training guides & food inventory spreadsheets for the General Manager

●Helped customers with questions, problems and complaints in person and via telephone

*Employee of the Month in July 2007

*I received the High Five Award and pin for the best work ethic out of 400 employees & recognition in the company's weekly newsletter.

Horticulture Apprentice, 2005 - 2006

Ithaca Children’s Garden – Ithaca, NY

●Help with landscaping design.

●Mulching, wedding, trimming and edging around sidewalks and the bike trail.

●Planting/ watering flowers and trees

●Attended workshops to learn about soils and exotic plants.

●Set-up event for the grand opening of the park.

*I had the luxury of getting a tour of greenhouses and historic gardens around Cornell University.

Community Job Corp Worker, 2004 - 2005

Ithaca Youth Bureau Recreation Department – Ithaca, NY

I worked with a team to accomplish various jobs around Ithaca.

●Organized books at various small libraries

●Built a huge composting bin at the Farmers Market

●Deconstructed an old home to build plant retreat center

●Cut down small trees and clear bushes from hiking trails

●Cleaned pavilions at local parks

●Repainted benches at local parks

●Arts and crafts with the elderly at various nursing homes

●Prepared meals for the homeless at Loaves and Fishes Soup Kitchen in the St. John’s Episcopal Church

Education

High School Diploma

Ithaca High School - Ithaca, New York

Attended: 2004 - 2007

Associate of Applied Science: Business Administration, Communications and Accounting

Tompkins Cortland Community College - Cortland, New York

Attended: 2012 - 213

*Only two semesters completed

*Recipient of the Pathways Scholarship

Bachelor of Arts in Psychology with a concentration in Mental Health

Southern New Hampshire University - Hooksett, New Hampshire

Attended: 2019 - 2020

*Went back to finish associate’s degree

Associate in Science Liberal Arts and Sciences: General Studies, Honors

Tompkins Cortland Community College - Cortland, New York

Elective Classes- creative writing, public speaking, sociology and criminal justice

Attended: 2020 - 2021

*Made the Dean's List

Bachelor of Arts: Psychology, Summa Cum Laude

Touro University Worldwide - Los Alamitos, California

Attended: Jun 2021 - Feb 2023

Master of Arts: Marriage and Family Therapy

Touro University Worldwide - Los Alamitos, California

Attended: 2023 - 2024

*Transferred to National University due to accreditation issues at this school

Master of Arts: Marriage and Family Therapy

National University- La Jolla, California

Attended: 2024 - Current

*Made the Dean's list five times

*Accepted as a member of the Omega Nu Lambda National College Honor Society

*Accepted as a member of the Delta Kappa International Marriage and Family Therapy Honor Society

*Accepted member of the Golden Key International Honour Society

*Accepted as a member of The National Society of Leadership and Success (NSLS)

Contact this candidate