Remote Typist & Data Entry Specialist

WENDY WATTS

Sacramento, California 702-***-**** *********@*******.***

CONCIERGE GUEST SERVICES SPECIALIST CUSTOMER SERVICE PROFESSIONAL

PROFESSIONAL SUMMARY

Customer-focused Customer Service, Sales, and administrative professionals with a strong background in property management, hospitality, and client relations. Experienced in delivering exceptional guest experiences across hotels, casinos, entertainment venues, healthcare facilities, and residential communities. Skilled in guest relations, concierge services, VIP customer support, reservations, administrative support, data entry, and problem resolution. Recognized for building positive customer relationships, maintaining professionalism in fast-paced environments, and collaborating effectively with cross-functional teams to achieve organizational goals and enhance customer satisfaction.

CORE SKILLS

• Concierge Services

• Guest Relations

• Data Entry Typist

• VIP Guest Services

• Customer Service Excellence

• Hospitality Operations

• Front Desk Support

• Reservations & Scheduling

• Multi-Line Phone Systems

• Microsoft Office Suite

• Professional Communication

PROFESSIONAL EXPERIENCE

HRI Hospitality / Home2 Suites by Hilton Sacramento, CA

Customer Service Representative Front Desk Advisor 2025 – Present

Deliver exceptional customer service to hotel guests, ensuring a welcoming and positive guest experience.

Respond to guest inquiries, resolve concerns, and provide accurate information regarding hotel services and amenities.

Operate commercial laundry equipment while maintaining quality standards for linens, towels, and guest room supplies.

Monitor and maintain linen inventory to support daily hotel operations and housekeeping efficiency.

Complete daily operational reports, perform accurate data entry, and maintain records for management review.

Collaborate with housekeeping, front desk, and management teams to ensure seamless hotel operations and high guest satisfaction.

Maintain a clean, organized, and safety-compliant work environment in accordance with Hilton brand standards.

Demonstrate strong attention to detail, time management, multitasking, and teamwork in a fast-paced hospitality environment.

Caesars Entertainment – Caesars Palace Hotel & Casino Las Vegas, NV

Customer Service - Caesars Rewards Representative 2024 – 2025

• Delivered outstanding customer service in a high-volume luxury casino environment.

• Assisted guests with Caesars Rewards enrollment and account management.

• Explained loyalty program benefits, promotions, and VIP offerings.

• Resolved guest concerns professionally and efficiently.

• Supported guest retention by providing personalized service.

• Processed transactions accurately while protecting confidential information.

• Built positive relationships to enhance the overall guest experience.

Career Strategies Agency Sacramento, CA

Customer Service – Leasing Advisor / Assistant Manager (Contract) 2019 – 2024

• Served as the primary point of contact for residents, prospects, and vendors.

• Conducted community tours and provided property information.

• Assisted residents with questions, concerns, and service requests.

• Managed communications through phone, email, and in-person interactions.

• Coordinated maintenance requests and follow-up services.

• Supported resident events and customer retention programs.

• Maintained accurate records and ensured compliance with company policies.

Sacramento Kings – Golden 1 Center Sacramento, CA

Senior Premium Ambassador (Part-Time) 2017 – 2019

• Provided VIP service to premium suite holders and special event guests.

• Prepared luxury suites and hospitality areas before events.

• Assisted guests with seating, tickets, and special requests.

• Resolved guest concerns quickly and professionally.

• Delivered exceptional customer service during sporting and entertainment events.

Allstate Insurance Company San Francisco, CA

Customer Service Advisor 2011 – 2017

• Managed customer inquiries in a fast-paced office environment.

• Scheduled appointments and coordinated administrative activities.

• Provided exceptional customer service and office support.

• Maintained confidential client information accurately and professionally.

EDUCATION: Sacramento CA

Bachelor of Business Administration

Sacramento City College

California State University

ADDITIONAL EDUCATION & CERTIFICATIONS

Technology School of Dallas

• Certificate in Information Technology I

• Certificate in Advanced Technology II

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