Retail Customer Service & Assistant Manager

Arica Ducker

Decatur, IL ***** +1-317-***-**** ************@*****.***

Professional Summary

Diligent retail sales associate with strong customer service skills and a solid foundation in retail operations. Proficient in cash handling, POS systems, and effective communication, with a focus on enhancing customer experiences. Eager to leverage skills in a dynamic retail environment to drive sales and customer satisfaction. Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Circle K Decatur, IL

March 2025 to January 2026

Providing day to day customer service skills processing transactions, verifying age for restricted items, and maintaining the cleanliness of the store and forecourt.

Assistant Manager

Family Dollar Indianapolis, IN

March 2024 to February 2025

I was managing daily store operations such as supervising staff, assisting with inventory, and merchandising, providing excellent customer service, and handling cash and administrative paperwork. And I was also in charge of running the store in the manager’s absence.

Warehouse Associate

Amazon Indianapolis, IN

April 2022 to August 2023

I was receiving shipments, organizing inventory, fulfilling customer orders, and preparing items for shipping. Bartender/Server

Texas Roadhouse Indianapolis, IN

July 2020 to September 2021

I was responsible for crafting beverages and delivering exceptional food service like mixing drinks, taking orders, processing payments, and ensuring responsible alcohol service while maintaining a clean, welcoming environment. FedEx Warehouse Associate

FedEx Indianapolis, IN

December 2019 to May 2020

I was in charge of sorting, scanning, loading, and unloading of packages within a distribution center or hub. Custodial Worker

John f ford international airport Grand Rapids, MI July 2018 to October 2019

I was working overnights cleaning the airport, the restrooms, and lobbies. Education

General educational development

Rutherford High School Panama City, FL

August 2000 to June 2004

Skills

Phone etiquette Customer service Basic math Cash handling POS Stocking Retail math Sales Communication skills Retail sales Product demos Cash register Additional Information

Authorized to work in the US for any employer

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