Senior Regional Operations & Organizing Leader

JOY MEDINA

Senior Regional Operations & Organizing Leader

Crestview, FL

***********@*****.*** • 931-***-****

LinkedIn: Joy Medina

PROFESSIONAL SUMMARY

Senior regional operations and organizing leader with 20+ years of experience guiding large, geographically dispersed field organizations through workforce engagement, organizing, and mission-driven change. Retired Command Sergeant Major with a strong record of building internal organizing structures, developing leaders, and aligning field operations with enterprise strategy. Collaborative, values-driven leader deeply aligned with public service, advocacy, and collective action.

CORE COMPETENCIES

Regional Field Operations • Organizing & Member Engagement • Workforce Leadership

Leadership Development • Change Management • Executive Collaboration

Multi-Site Oversight • Performance Accountability • Public Service Leadership

PROFESSIONAL EXPERIENCE

DOCS Health Remote

Senior Manager, Workforce Operations & Field Services 2021–2024

Led regional field operations across four geographic regions supporting community-facing service delivery.

Directed recruiting, training, scheduling, and performance management for distributed teams.

Strengthened internal organizing through improved communication, leadership presence, and staff engagement.

Partnered with executive leadership to align organizational priorities with field execution.

United States Army Public Service Leadership

Senior Regional Operations & Organizing Leader (Retired Command Sergeant Major) 2001–2021

Led large, multi-site organizations delivering public-facing services across diverse regions.

Served as senior advisor to executive leadership on workforce engagement, organizing, and change management.

Built leadership capacity through mentoring, training, and people-first advocacy.

EDUCATION

Bachelor of Science – Liberal Arts

Criminal Justice Focus Administration & Management Studies

Excelsior University, Albany, NY

ADDITIONAL

Retired Command Sergeant Major • Active Secret Security Clearance

Willing to travel statewide • Values-driven public service leader

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