Remote Customer Service & Team Lead

Kaylis Wagner

Allentown, PA ***** 484-***-**** *************@*****.***

Professional Summary

Customer Service professional with 5+ years of experience in remote customer support, healthcare, chat support, leadership, and cash handling. Recognized for excellent communication, problem-solving, and delivering outstanding customer experiences. Core Skills

Customer Service • Call Center • Chat Support • Cash Handling • POS • HIPAA • CRM • Microsoft Office • Data Entry • Team Leadership • Communication • Problem Solving Professional Experience

Cashier (Temporary Assignments)

PeopleReady PPL Center, Allentown, PA March 2025 – December 2025 Customer Service Representative (Remote)

iQor May 2024 – November 2024

Chat Agent

Sequential Technology International August 2023 – April 2024 CVS Specialty Representative

CVS Health September 2021 – June 2023

Customer Service Representative / Team Lead

Sequential Technology International March 2020 – September 2021 Customer Service Representative

OptumCare September 2019 – February 2020

Education

High School Diploma

William Allen High School – Allentown, PA

Contact this candidate