Dispatch Supervisor & Transportation Operations
Resume:
ADRAIN WEBB
Dispatch Supervisor/ Operations
Atlanta, GA 404-***-**** **********@*******.***
Professional Summary
I have been in the Transportation Industry field for Twenty Three years. I have an excellent track record with problem solving,data entry,dispatching and customer Service. During my years in the courier industry, I have received countless promotions and pay raises for my dedication to excellent customer care. Authorized to work in the US for any employer
Work Experience
Dispatcher
Whitecap Norcross, GA
October 2025 to Present
Dispatcher/ General Manager: Trained and supervised 20 drivers on routes, company policies and driver etiquette.
• Handled all customer problems.
• Monitored office activities.
• General office payroll.
• 97 percent of deliveries delivered on time
ADDITIONAL INFO
I have been in the Transportation Industry field for seventeen years. I have an excellent track record with problem solving, Data Entry, Dispatching and customer Service. During my years in the courier industry, I have received countless promotions and pay raised for my dedication to excellent customer care. Dispatcher Supervisor/ Operations
Courier Net Inc Marietta, GA
January 2008 to Present
Dispatcher and supervised 30 drivers. Took customer orders by phone, fax and email. Routed drivers for pick up and deliveries. Dispatched 800 runes per day 95-97 percent on time .Effective communication, problem solving skills. Increased customer satisfaction. Established and maintained client relationships.
• Take phone orders for dispatch.
• Assist in work assignments
• Callback for client follow ups
Dispatcher Supervisor/ Operations
Courier Net Inc Marietta, GA
2008 to Present
Dispatcher and supervised 30 drivers. Took customer orders by phone, fax and email. Routed drivers for pick up and deliveries. Dispatched 800 runes per day 95-97 percent on time .Effective communication, problem solving skills. Increased customer satisfaction. Established and maintained client relationships.
• Take phone orders for dispatch.
• Assist in work assignments
• Callback for client follow ups
Dispatcher/Router Dispatcher
Courier Express Marietta, GA
January 2008 to December 2009
Dispatched and routed 20 drivers for pick-up and delivery.
• Took customer orders by phone, fax and e-mail
• Troubleshooter for customers with 95 percent solving rate.
• Input LTL orders in system for southeastern region. Dispatcher/Router Dispatcher
Courier Express Marietta, GA
2008 to 2009
Dispatched and routed 20 drivers for pick-up and delivery.
• Took customer orders by phone, fax and e-mail
• Troubleshooter for customers with 95 percent solving rate.
• Input LTL orders in system for southeastern region. Dispatcher
Courier connection Atlanta, GA
January 2003 to December 2005
Dispatcher/Customer Service Representative
Demonstrated effective communication, problem solving, decision making.
• Took incoming customers orders by phone email and fax.
• Input all customer information in system to be dispatched.
• Dispatched 30-35 drivers.
• Routed all drivers to pick ups and deliveries.
Dispatcher
Courier connection Atlanta, GA
2003 to 2005
Dispatcher/Customer Service Representative
Demonstrated effective communication, problem solving, decision making.
• Took incoming customers orders by phone email and fax.
• Input all customer information in system to be dispatched.
• Dispatched 30-35 drivers.
• Routed all drivers to pick ups and deliveries.
Dispatcher/ Customer Service Representative
Phoenix Couriers Marietta, GA
January 1999 to December 2003
Responsible for customer inquiries. Training and supervision of 30 drivers.
• Take customer orders by phone fax and email.
• Coordinated all pre booked route work.
• Update customer on pick and delivery status of all packages.
• Trained and supervised 30 drivers on company policy and driver etiquette. Dispatcher/ Customer Service Representative
Phoenix Couriers Marietta, GA
1999 to 2003
Responsible for customer inquiries. Training and supervision of 30 drivers.
• Take customer orders by phone fax and email.
• Coordinated all pre booked route work.
• Update customer on pick and delivery status of all packages.
• Trained and supervised 30 drivers on company policy and driver etiquette. Dispatcher/ General Manager
Frontier Courier Decatur, GA
January 1993 to December 1999
Trained and supervised 20 drivers on routes, company policies and driver etiquette.
• Handled all customer problems.
• Monitored office activities.
• General office payroll.
• 97 percent of deliveries delivered on time
Dispatch Supervisor
Education
(high school diploma)
english,math,social studies,science shamrock high school Decatur, GA January 1986 to January 1990
english,math,social studies,science (high school diploma) shamrock high school Decatur, GA
January 1986 to January 1990
Upper secondary education
Skills
atlas Fleet compliance management Geotab Training & development Communication skills roadnet Managing dispatcher teams - Largest dispatcher team managed (11-15 team members) Phone communication Microsoft Excel Databases Math Mobile devices Warehouse management Data trac,Ms office,word excel, roadnet,atlas, E- Courier Instant messaging app Logistics management Professional email communication Personnel records management Adobe Acrobat Face-to- face communication Logistics Text messaging Software troubleshooting Microsoft Outlook Computer literacy Adhering to traffic regulations Over the road (OTR) driving routes Regulatory compliance Video communication Single-shift scheduling Driver log management Inventory management Load optimization Delivery management OTR Fleet fuel management Daytime scheduling Computer skills Transmissions Productivity software Dispatch record maintenance Radio communication systems Management Customer records maintenance Delegation Driving Tracking and tracing 24/7 scheduling Computer operation Manual transmission Data entry Fleet performance monitoring Outbound logistics Courier Technical troubleshooting support Basic math Technical Proficiency Transportation management systems Fleet management - Largest fleet managed (11-20 vehicles) Delivery record maintenance Microsoft Office Real-time vehicle tracking Driver behavior monitoring Data trac Microsoft Word Route optimization Word processing GPS Logistics inventory management Contracts Team management Supervising experience Dispatching Customer inquiry handling Dispatch software communication Safe work practices Windows Computer networking
Languages
English
Certifications and Licenses
Driver's License
Additional Information
Authorized to work in the US for any employer
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