Operations & Financial Compliance Manager

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SUSAN HIGGINBOTHAM

Lithoa, Florida

smhiggi63&gmail.com

PROFESSIONAL SUMMARY

Accomplished Operations and Financial Practice Manager with over 25 years of cross-industry experience leading large teams, optimizing cash flows, and managing complex regulatory compliance. Proven expert in financial auditing, high- stakes contract negotiations, and multi-million-dollar project oversight. Highly analytical thinker with deep expertise in designing workflows, analyzing structured guidelines, and applying disciplined reasoning to solve complex problems under ambiguous conditions.

CORE COMPETENCIES

● Financial Operations: Cash Flow Optimization, Multi-Account Reconciliation, Insurance Contract Negotiations, Regulatory Financial Compliance Auditing. Software & Tools: QuickBooks (Online & Desktop), Google Sheets, Google Docs, Dental Practice Management Platforms (Eaglesoft/Dental Intelligence). PROFESSIONAL EXPERIENCE

Treat ment Coordinator & Accounts Receivable Specialist Private Dental Practice January 2025 – June 2026

Revenue Assurance: Managed complex billing cycles, insurance verifications, and aging accounts receivable, consistently achieving high collections accuracy. Compliance & Policy Analysis: Audited insurance claims against complex regulatory guidelines and policy rules to minimize denials and optimize approvals. Data Evaluation: Leveraged practice management systems to analyze financial data, track key performance metrics, and resolve ambiguous ledger discrepancies. Office Manager / Financial Administrator Riverstone Construction June 2021 – November 2025

Cash Flow Optimization: Strategically managed accounts payable and receivable, utilizing logical reasoning to schedule vendor payments and maintain liquidity during delayed contractor payout cycles.

Financial Auditing: Conducted regular account reconciliations and generated detailed financial reports using QuickBooks (Online & Desktop) to ensure 100% data integrity. Process Management: Developed structured workflows for invoicing and payment processing, utilizing Google Sheets and Google Docs to track project budgets and expenditures.

Risk Mitigation: Acted as the primary analytical thinker to resolve billing discrepancies and balance competing financial priorities under tight deadlines. Practice Manager Setzer & Cochran Pediatric Dentistry Fruit Cove, FL 1996 – 2016

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Operations & Scale Leadership: Directed all operational, financial, and administrative functions for a prominent regional practice, successfully managing a diverse staff of 40+ professionals.

Contract Negotiation & Compliance: Spearheaded high-stakes insurance contracting and insurance provider negotiations, auditing complex compliance parameters to optimize reimbursement rates.

Capital Project Management: Acted as lead project manager for major building construction and commercial facility renovation initiatives, maintaining rigorous oversight of budgets, contractors, and asset timelines.

Human Resources & Development: Oversaw full-lifecycle HR operations, including strategic hiring, performance evaluations, staff training protocols, and conflict resolution workflows.

Case Presentation: Analyzed and presented highly complex clinical treatment and financial plans to clients, translating intricate regulatory and financial details into actionable paths.

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