Administrative Support & Customer Service Specialist

NICOLE GARROW

North Las Vegas, NV ***** 802-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Highly organized and customer-focused administrative professional with experience coordinating office operations, scheduling, records management, data entry, and confidential documentation. U.S. Army National Guard veteran with a proven history of providing exceptional customer service, managing competing priorities, and maintaining accuracy in fast-paced environments. Recognized for professionalism, adaptability, and building positive relationships with clients, coworkers, and leadership. Proficient in Microsoft Office, Google Workspace, and administrative software.

CORE QUALIFICATIONS

Administrative Support

Front Desk & Reception

Customer Service

Calendar & Schedule Management

Data Entry & Records Management

Microsoft Office (Word, Excel, PowerPoint)

Google Workspace

Professional Written & Verbal Communication

Phone & Email Correspondence

Confidential Records

Problem Solving

Organization & Time Management

Team Collaboration

PROFESSIONAL EXPERIENCE

North Country Union High School – Substitute Coordinator & Behavioral Management Specialist 2020–2025

Served as the primary administrative contact for substitute staff, teachers, and administrators.

Managed daily staffing, scheduling, attendance, and office operations.

Answered phones, emails, and in-person inquiries while providing professional customer service.

Maintained confidential student and personnel records with accuracy and discretion.

Prepared reports, coordinated communication, and supported school leadership.

Resolved scheduling issues and balanced multiple priorities under tight deadlines.

U.S. Army National Guard – Retention NCO 2009–2018

Maintained confidential personnel records and administrative documentation.

Coordinated appointments, tracked deadlines, and supported daily operations.

Advised service members on benefits and career opportunities while providing exceptional customer service.

Worked effectively with diverse teams in high-pressure environments.

Walmart – Overnight Associate 2025–Present

Maintain inventory accuracy and organize merchandise efficiently.

Collaborate with team members to meet productivity and safety goals.

Assist customers and coworkers while maintaining a professional, organized work environment.

EDUCATION

Community College of Vermont

Associate Degree in Occupational Studies

Major: Business Minor: Education

Vermont State University – Johnson

Relevant Coursework: Developmental Psychology, Positive Psychology, Forensic Psychology, Anthropology, Education & Learning Sciences

TECHNICAL SKILLS

Microsoft Office Suite • Google Workspace • Data Entry • Records Management • Scheduling Software • Administrative Support Systems

ADDITIONAL QUALIFICATIONS

U.S. Army National Guard Veteran

Valid Driver's License

Experience working with confidential information (HIPAA/FERPA-aligned practices)

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