Customer Service & Technical Support Associate

Jacob Tickle

***************@*****.*** 919-***-**** Homestead, FL

OBJECTIVE

Motivated young professional seeking an entry-level Customer Service role to apply strong communication, problem-solving, and interpersonal skills in delivering exceptional customer experiences. Eager to leverage a customer-focused mindset and hands-on experience assisting others to resolve inquiries efficiently, build positive relationships, and contribute to a team dedicated to outstanding service.

SKILLS

CompTIA Security+ Certified

Teamwork and Collaboration

Communication

WORK EXPERIENCE

Customer Support

Problem Solving

Analytical Thinking

Pizza Hut December 2024 – May 2025

Cary, NC

•Adapted quickly to dynamic customer requirements by reprioritizing tasks in -real-time during busy shifts, ensuring accurate and timely fulfillment to customer requests.

•Provided frontline technical support by independently troubleshooting point-of-sale (POS) equipment errors and aiding network resets to maintain operational efficiency.

•Fostered positive dining experiences through strong verbal communication with customers by addressing inquiries, upselling items, and handling special requests.

Hardee’s November 2023 – September 2024

Pittsboro, NC

•Demonstrated decision-making, process efficiency, and user-focused service through seamlessly multitasking customer order intake, food prep, and POS payment processing.

•Developed strong discipline in policy adherence and risk mitigation through compliance with company guidelines, state health regulations, and troubleshooting within guidelines.

•Collaborated effectively with team members through clear communication to ensure timely order completion and minimize customer errors in a high-volume environment.

Olive Garden May 2022 – July 2023

Homestead, FL

•Delivered exceptional customer service by professionally greeting guests and consistently delivering positive first impressions to foster guest satisfaction and loyalty.

•Volunteered to provide computer support by troubleshooting network connectivity and software issues, resolving technical problems quickly to minimize downtime.

•Optimized restaurant operations by managing waitlists and seating rotation, ensuring balanced workloads and maximizing efficiency without compromising guest satisfaction.

•Excelled at managing high-volume shifts and de-escalating customer concerns, implementing effective solutions on the spot, and minimizing disruptions to service.

EDUCATION & CERTIFICATIONS

CompTIA Security+ 701 November 2025

Homestead Senior High School – (Diploma) June 2021

Contact this candidate