Customer Service & Administrative Support Specialist

Shannon White

Detroit, MI ***** +1-313-***-**** *****.**********@*****.***

Professional Summary

Quality-driven administrative professional with good customer relations abilities and a solid background smoothly handling high-volume workloads. Prepare documents, mail packages and organize schedules to support team needs. Work Experience

Credit Card Specialist

Dialog Direct Highland Park, MI

October 2025 to Present

Answering inbound phone calls, assisting members with profile updates, credit card payments, balance transfers, cash advances and ordering convenience checks

Housekeeper/Laundry

Troy lodging Troy, MI

March 2025 to July 2025

Housekeeping- I was responsible for maintaining cleanliness, order, and overall presentation of guest rooms to ensure a pleasant experience for guests. My responsibilities were: Make beds, change linens, and replace used towels with clean ones. Dust and polish furniture and fixtures, clean refrigerator, Vacuum carpets and mop floors, Empty trash cans and restock room. Clean and sanitize bathrooms, including toilets, showers, tubs and sinks Laundry- I was responsible for cleaning, drying, and organizing linens, towels and other laundry items to ensure guests and staff have fresh, clean supplies. Sorting laundry items and Operating commercial washers/dryers safely and efficiently. Folded towels, sheets, and other linens neatly Game Presenter

Evolution Southfield, MI

April 2024 to July 2024

Dealt cars for Blackjack, speed blackjack and infinite blackjack as well as shuffled cards! Customer Service Representative

UMR UNITED HEALTH CARE Detroit, MI

October 2022 to October 2023

I answered inbound calls for members and providers from multiple health plans regarding claim status, eligibility and benefit coverage for a specific visit.

Response Specialist

Concentrix Farmington Hills, MI

February 2021 to August 2021

I work from home providing customer service for Toyota and Lexus customers. I offer help in crash or emergency, Directions if needed as well as account management. Housekeeper

Elite Property Management Inkster, MI

September 2020 to February 2021

· Cleaned 7 Floors by effectively managing time and performing quality work.

· Eliminated cross-contamination by keeping surfaces in lobbies, elevators, lunchrooms and all other common areas clean.

· Kept bathrooms fresh and clean with regular wipedowns, trash collection, and supply restocking. Administrative Assistant

Elite Property Management Inkster, MI

September 2020 to February 2021

· Handled communications between Manager and residents including producing error-free correspondence and routing all mail.

· Managed all incoming and outgoing mail, packages, and faxes. Package Handler

FedEx Oak Park, MI

December 2019 to May 2020

· Achieved daily performance targets, working quickly to process shipments and meet customer demands. Education

High School Diploma

Detroit Central High School Detroit, MI

June 2017

Skills

Microsoft Office Typing Physiology knowledge QuickBooks Multi-line phone systems Business operations support Computer literacy Leadership Customer service video conferencing Account Management Maintenance Meal preparation Customer service Windows Load & unload Microsoft Outlook English Math ICD-10 Commercial cleaning Hospitality Cash handling Office Management Reception oversight Driving Custodial experience Google Suite Quality assurance Filing Office experience Computer skills Call center experience Time management Janitorial experience Caregiving Shipping & receiving In-person customer service Medical office experience Live chat Avaya Data entry Communication skills Casino Email customer support Phone customer support Microsoft Word SharePoint Phone etiquette Word processing Merchandising Cash register Stocking Home health Basic math Dementia care Administrative Experience Senior care Correspondence writing Guest services Research Clerical support Languages

English

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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