IT - Technical Writer-Governance Risk & Compliance

ROBERT E. DEFIBAUGH 610-***-**** • **********@******.**

GRCP, GRCA, IPMP, IDPP, ICEP, IAAP, CompTIA A+

Technical Writer

PROFESSIONAL EXPERIENCE

Stanshine & Sigal, PC – Compliance 7/2025 – Present MyLegalGroup (Philadelphia), Internship & Independent Consultant 2016–2022 Risk & Compliance Analyst - Documentation Specialist Consult with legal counsel on policies, SOPs, IT security, risk assessments, IT support. Develop controls for server electronic files. Ensure effective integration of solutions with existing processes. Ensure records comply with HIPAA confidentiality requirements.

• Lead Information Technology requirements for two locations

• Technical writer for Policy and SOP, researching, editing, updating, compiling

• Partner with leadership team on marketing strategies to promote MyLegalGroup in the digital space, including redesign of website and SEO

• Data Management, database, data analytics

• Ensured data compliance with HIPAA regulations

SIA Partners (NY), Project Consulting – GRC / Technical Writer 4/2022–12/2024 Governance, Risk and Compliance / Technical Writing Contract with SIA Partners/BioTelemetry (a Philips company), Medical Device, Malvern PA. Tasked with creation of policies to achieve certification, compliance and control.

• Completed hundreds of documents for departments: Quality, IT security and control, Engineering, R&D, including international

• Provided expert Technical Writing ensuring policies & SOPs are compliant with ISO27001 Standards to achieve ISO certification, NIST standards

• Revision control

• Documentation of controls for audit compliance & ITGC purposes

• RACM and risk management

• Microsoft Word, Excel, PowerPoint, Visio, and Adobe Acrobat Pro to create and format complex technical documents, including tables, lists, charts, and diagrams

• Verification of records ensuring compliance with confidentiality standards and HIPAA regulations

• Research and process review

• Citation styles of APA & MLA

• Proofreading and editing

• Collaborated and communicated across teams on policies, legal issues, and quality assurance ROBERT E. DEFIBAUGH 610-***-**** • **********@******.** UGI (Reading), PA 2018–2022

IT Field System Support Specialist

Oversaw monitoring of IT processes for $6B utilities company. Ensured compliance with regulations and documented processes. Collaborated with colleagues on key projects and performed testing. Provided continuous support and troubleshooting. Purchasing. Training. GIS. Linux systems.

• Served as Regional liaison to field personnel and contractors throughout Pennsylvania on system issues, including data security, troubleshooting, configuration of tools, and diagnostics

• Inventory Audit and supervision of staff

• Data cleanup, delegation of tasks with OSS and field personnel

• Systems Administration

• Configure GPS

• Configurations for software and implementation

• Access Provisioning and creation

• Sketch Revisions and Processing

• Mapping

• Testing and deployment of various applications to include system enhancements and new applications

• Supported daily operation of field and office personnel

• Engaged with Unite Project on IT initiatives across enterprise. Scrum and testing

• Improved productivity and eliminated downtime by monitoring and maintaining data, tracking, and resolution

• Provided field user support and training for hardware and software

• Training for individuals and groups regarding various applications and tools, including AirWatch, Verizon

• Watcher app, Active Directory, Concur, GIS, Dell Mobile Broadband, and CAD. Facilitated training for end users following deployment of solutions

• Help desk support

• Maintained spend approval authority for IT procurement and PO creation/closeout. READING EAGLE COMPANY (Reading), PA 2017–2018

Newspaper Correspondent / Author

Developed written content for community publication, ensuring adherence to style guides, brand expectations, and ethical

journalistic standards. Collaborated on publication process and planning.

• Built relationships with members of the community, identifying potential stories and topics of interest.

• Reported on Township, Borough, School Board, Budget and Zoning meetings. Author Link: https://www.readingeagle.com/author/robert-defibaugh/ EDUCATION & CREDENTIALS

BACHELOR OF ARTS IN COMMUNICATION ARTS & SCIENCES (HONORS GRADUATE), Pennsylvania State University ASSOCIATE OF SCIENCE IN INFORMATION TECHNOLOGY WITH CONCENTRATION IN NETWORKING, University of Phoenix

CERTIFICATIONS

Governance, Risk Management, & Compliance Professional (GRCP) 2021 Governance, Risk Management, & Compliance Audit (GRCA) 2022 Integrated Policy Management Professional (IPMP) 2023 Integrated Data Privacy Professional (IDPP) 2023

Integrated Compliance & Ethics Professional (ICEP) 2024 Integrated Audit and Assurance Professionals (IAAP) 2024 CompTIA A+ (CompTIA)

MEMBERSHIPS

OCEG, OPEN COMPLIANCE & ETHICS GROUP

LAMBDA PI ETA (LPH)

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