Senior Facilities Manager & Site Service Lead

Ron Williams

Clayton, NC ***** 919-***-**** ***.*.********@*****.*** [LinkedIn Profile URL] US Citizen Eligible to obtain U.S. Government Secret Clearance

Professional Summary

Results-driven Senior Facilities Manager and Site Service Lead with over 15 years of experience directing large-scale campus facilities operations, multi-million-dollar asset portfolios, and cross-functional teams. Proven track record of planning high-profile facility events, executing complex space/move management strategies, and enforcing strict service level agreements (SLAs). Adept at drafting Scopes of Work (SOW), managing PR/PO processing, and driving energy conservation and recycling initiatives. A proactive self-starter with deep knowledge of industry practices, infrastructure systems (HVAC, plumbing, electrical), and preventive maintenance scheduling.

Core Competencies

Move & Space Management: Employee Seating Plans, Space Tracking, Move/Add/Change (MAC), Furniture Inspections

Event & Conference Support: Facility Event Planning, Scheduling, Conference Room Setup, Service Request Tracking

Vendor & Contract Relations: SOW Creation, PR/PO Lifecycle Management, Vendor Auditing (Janitorial, Landscaping, Pest Control)

Infrastructure & Technical Oversight: HVAC, Plumbing, Power Systems, Preventive Maintenance Scheduling

Financial & Project Control: CapEx/OpEx Budgets, Cost-Saving Initiatives, Construction Management Support

Environmental Sustainability: Energy Conservation, Recycling Programs, Facilities Environmental Compliance

Technical Skills & Certifications

Tools & Software: CMMS, Corrigo, SAP (PR/PO Processing), Smartsheet, Confluence, SharePoint, MS Office Suite

Certifications & Training: IFMA Training, OSHA Safety Training (EHS), ISO 50001 (Energy Management), HIPAA Compliance

Professional Experience

Novo Nordisk Clayton, NC

Site Service Lead 2025 – 2026

Operations & Infrastructure Management: Directed day-to-day campus operations under general supervision, verifying compliance with applicable plans, procedures, governing codes, and core infrastructure systems (HVAC, plumbing, power).

Vendor Relations & Financial Administration: Managed service vendor contracts, generated detailed Scopes of Work (SOWs), and oversaw PR/PO workflows for business lines including Janitorial, Landscape & Grounds, Electrical, and Pest Control.

Event & Request Tracking: Oversaw the intake and execution of facilities service requests and work orders; coordinated campus-wide scheduling, conference room setups, and high-profile facility event logistics.

Sustainability & Cost Optimization: Championed site-wide environmental programs focusing on recycling, energy conservation efforts, and strategic cost-saving initiatives.

Project & Construction Support: Provided critical construction management support for small-to-large facility upgrades, commercial renovations, and interior reconstructions.

Cisco Systems, Inc. (via JLL / CBRE / BRG) Raleigh/Durham, NC

Senior Facilities Manager / Project Manager 2011 – 2025

Site Leadership & Compliance: Served as the dedicated Site Lead for a 42-acre, 1.8 MSF campus supporting 7,000+ employees, conducting regular site evaluations and building inspections to ensure strict space and furniture standards.

Comprehensive Move Management: Developed, prioritized, and facilitated complex employee space and furniture moves in conjunction with changing program requirements; coordinated external moving vendors and ensured timely cleanup of vacated areas.

Preventive Maintenance (PM): Managed and tracked granular preventive maintenance schedules and reports for critical infrastructure equipment, minimizing operational downtime.

Budgetary Controls & Estimating: Controlled annual operating budgets up to $15.4M, generating precise cost estimates and supporting corporate budget requirements while tracking strict financial KPIs.

SLA Enforcement: Administered multi-million-dollar integrated facility management (IFM) contracts, auditing vendor performance to guarantee seamless execution of soft and hard services.

Education & Professional Development

Fayetteville State University Fayetteville, NC

Coursework in Business Management Fine Arts Major

Community & Leadership Engagement

Raleigh Chamber of Commerce: Membership Campaign Volunteer (Successfully raised ~$50,000)

Star Foundation: Vice President of the Board (2014 – 2015) Led youth mentoring and fundraising initiatives

Food Bank of North Carolina: Dedicated Volunteer (20 consecutive years)

Community Mentoring Programs: Mentor for youth leadership, church development, and Men’s Rite of Passage initiatives (2012 – Present)

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