Customer Service Associate and Records Manager

MARIA PEGUES

Guayaguayare · ***-**** ************@*****.***

RECORDS MANAGER

Organized and detail-oriented professional with extensive administrative experience and a proven ability to implement new procedures. Seeking to leverage skills in information management, security, and document coordination to ensure efficient data management as a Records Manager. SKILLS

• Records Management & Filing

• Data Entry & Information Retrieval

• Administrative Support

• Document Security & Privacy

• Process Streamlining

• Interpersonal Communication

• Microsoft Office Suite

EXPERIENCE

Clemencia Consultancy Services Self Employed December 2020 – August 2022

Business Woman / Freelancer

• Managed all administrative aspects, including client record keeping and financial documentation for diverse projects.

• Ensured confidentiality and secure storage of sensitive company data. Allied Security Ltd September 2013 – December 2020 Sentry and Administrative Assistant

Allied Security Ltd

Filing Clerk, Human Resources Assistant II, Operations Manager’s Assistant, Command Centre Operator,

Woman Estate Constable, Vigilance Mobile Observer, Duty Manager

• Maintained daily logs, visitor records, and incident reports, ensuring accuracy and regulatory compliance.

• Streamlined entry procedures, improving data retrieval efficiency for security personnel.

DirecOne Call Me Ltd September 2022 – January 2025 Customer Sales and Service Specialist

• Accurately updated customer information and transaction records in a highvolume database.

• Maintained excellent documentation standards for compliance and quality assurance.

GenhealthTT March 2025 – May 2025

Telephone Sales Agent

• Logged client interactions and sales data into CRM system with high accuracy.

[September 2008–December 2010

Credit Information Services (Caribbean) Ltd Administrative Assistant II Ministry of Legal Affairs

Title Clerk

Ministry of Labor Small and Micro Business development Receptionist

O.S.H.A. Occupational Safety and Health Agency

Clerical Assistant

S.C.D. Service Commissions Department

Filing Clerk

OJT – Administrative Positions

• Supported daily office operations, including data entry, filing, and document processing.]

EDUCATION

• Introduction to Entrepreneurship Certificate EntrepreneursTT (2024)

• Sound Engineer’s Assistant Certificate Ytepp NEC (2013)

• A' Level Law and Sociology Academy of Tertiary Studies (2007-2008)

• CXC General: English A (3), Mathematics (3), Social Studies (2), Human & Social Biology (C), POB (2), POA (3) U.L.E.I & Private Grammar School (2004-2007) 2

REFERENCES

Richard Charles Secretary 286-0419

Yvette Ragoo Inspector SESSS Security 675-4487

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