Digital Banking Customer Service Leader
Resume:
Jeffrey Schare
*************@*****.***
Bridgeport, CT
Objective
Motivated and detail-oriented professional with a strong background in Customer Service and Mathematics Education. Seeking a challenging role where I can leverage my skills in training and development to add value and contribute to growth.
Skills
Showing Empathy & Care
Precision Leadership
Data Tracking & Record Keeping
Communication & Interpersonal
Strong Time Management
Logical Thinker, Well Organized
AwardS
‘iLife Educator Award’
Recognized by Apple, Inc. with a national award for innovative use of video technology in the classroom.
Experience
M&T Bank
Oct. 2024 - July 2026 Ass’t Vice President, TCC Supervisor of Digital Services
Responsible for daily management of up to 20 direct reports plus non-direct
Daily use of MS Outlook. Excel, Word, MS Teams, Sharepoint, Workday, Genesis, Tableau, OnDemand, CST, CTA, Relationship Manager, CPS, Call Miner, mobile/online banking.
Monitor adherence to schedule, maintain team focus on meeting/exceeding business objectives, collaborate with other departments, meet with leadership to discuss updates, concerns, & consistency, 1:1& pod WeCare sessions, conduct team meetings, interview and hire candidates, quarterly check-ins and annual reviews, support next level management as needed.
Nov. 2022 – Oct. 2024. Online Digital Banker – Contact Center Specialty Rep.
Respond to and resolve Retail and Business Banking products including Balance & Transaction inquiries, as well as problem solving WEB Access, Bill Payments, Internal/ B2B Transfers, Zelle, Alerts & Direct Connect.
Bridgeport Community Enterprises
Jan. 2022 – Nov. 2022. Non-profit, 501 c3 community development corp.
QUINEBAUG VALLEY COMMUNITY COLLEGE
August 2015 – Sept. 2021 Teachers Ass’t in Math and Manufacturing Classes
UNIFIED SCHOOL DISTRICT #1
April 2015 – September 2021 GED Tutor of Adult Ed., at-risk population.
WESTPORT BOARD OF EDUCATION
August 2001 – August 2013
Staples High School. Instructed Algebra 1 & Applied Mathematics Courses
Delivered a comprehensive program to over 100 students/ year. Responsible for writing reports, training, assessing work & progress, communication with community parents to meet high standards, decision making, leadership.
Bedford Middle School. Directed Grade 7 Mathematics Numeracy & Problem-Solving and Pre-Algebra curriculum. Cultivated relationships with public and admin. Member of Town of Westport Technology Committee.
Education
Master of Arts in Teaching (M.A.T.)
Sacred Heart University - Fairfield, CT.
BACHELOR OF ARTS IN PSYCHOLOGY (B.A.)
Western New England College – Springfield, MA.
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