Engineering Delivery Leader, Program Manager, Project Manager

Hirdesh Paliwal

Jaipur, Rajasthan, India **********@*****.*** +91-998******* in/hirdeshpal

SUMMARY

Engineering & Delivery Manager with 20+ years of experience leading enterprise software delivery, client account management, and cross-functional teams of up to 60 members across telecommunications, banking, insurance, and supply chain domains. Proven track record architecting enterprise applications and driving end-to-end delivery ownership — SLA governance, incident management, and operational stability — using Salesforce, full stack, Next.js, React, Node.js, JavaScript, jQuery, PHP and AWS. Certified Salesforce and Scaled Agile professional skilled in Agile/SAFe delivery, client satisfaction, stakeholder collaboration, risk management, and P&L-aware roadmap planning.

SKILLS

Delivery & Program Leadership

Engineering & Delivery Management, Program Management, Agile/Scrum, SAFe, SDLC, Roadmapping, Resource Planning

(Nearshore/Offshore), Risk Management, Cost & P&L Estimation Client Delivery & Account Management

SLA Management, Incident & Escalation Management, Root Cause Analysis, Hypercare & Go-Live Stabilization, Client Satisfaction (CSAT/NPS), Account Growth & Cross-Sell Support, Quarterly Business Reviews (QBR) Quality & Governance

Quality Assurance, Process Optimization, PMO Governance & Reporting Technical Expertise

Salesforce (Sales/Service/Data Cloud), Next.js, React, Node.js, JavaScript, PHP, MySQL, PostgreSQL, AWS, REST APIs, Microservices, System Architecture

People Leadership

Team Building, Mentoring & Coaching, Cross-Functional Leadership, Talent Development, Organizational Growth Strategic Communication

Stakeholder Management, Executive Reporting, Client Relationship Management EXPERIENCE

Technical Director May 2023 - Present

Adviteya E-Solutions Pvt Ltd

• Lead the technical vision and development for B2B enterprise software products to streamline business processes for insurance and supply chain clients.

• Standardized operational workflows and launched an engineering training program, driving a 20% increase in sprint velocity and a measurable reduction in production defects.

• Guided the engineering team (10 members) in developing Next.js/Node.js web applications with REST API micro services and PostgreSQL, improving average API response times by 25%

• Monitor delivery health and client satisfaction across engagements, coordinating incident response and stability checks during and after production releases.

Principal Engineering Manager September 2022 - April 2023 Persistent Systems

• Led a 15-member cross-functional team to deliver an enterprise-grade loan origination system for a top-tier bank, aligning business requirements, proposed architecture and quality assurance.

• Overcame initial technical roadblocks related to coding standards and review processes by instituting rigorous quality controls, ensuring on-time project delivery.

• Developed and executed a scalable technical model within the banking ecosystem, aligning cross-functional efforts with strategic business goals.

Principal Consultant December 2019 - August 2022

Wipro Technologies

a) India Practice Lead for Salesforce BA/FSA practice:

• Managed a team of 60 BAs, overseeing capability growth, utilization, and attrition reduction to align with organization growth.

• Supported delivery health reviews by contributing insights that informed account growth and retention discussions with leadership

• Spearheaded pre-sales contributions, supporting RFP processes, asset creation, and practice-wide performance metrics, ensuring vertical capability aligned with Salesforce growth. b) Tech Lead for Third-party mobile solution integrated with Salesforce SFS:

• Led design and development of customized mobile solutions, working directly with Business Owners to define requirements and project roadmaps.

Consultant December 2010 - December 2019

Pratham Software (ISO 9001:2008 Certified & ISO 27001:2013 Practicing Company)

• Led end-to-end SDLC for international clients, delivering customized Mobile Device Management (MDM) and financial reporting solutions.

• Managed teams of up to 15, driving product development, maintenance, and the implementation of new, competitive features while maintaining high quality standards.

• Participated in quarterly business reviews with international clients, presenting delivery health and satisfaction metrics

(CSAT) to support account retention and renewal decisions. CSAT of above 90% in all assigned projects. Team Leader cum Senior WEB DEVELOPER December 2006 - November 2010 Dotsquares Technologies India Pvt. Ltd., Jaipur

• Led and mentored a team of 8 developers while actively developing web and e-commerce solutions using PHP, MySQL, and jQuery. Managing task allocation, code quality, and delivery timelines for client-facing web portals. PHP Developer January 2006 - November 2006

Pixel Learning System Pvt. Ltd., Jaipur

• Engaged in Website Designing and Development using Dreamweaver, PHP, and MySQL etc. CERTIFICATIONS

• Advanced Scrum Master — Scaled Agile Inc. (Certificate ID: 521*****-****) achieved in 2019

• Salesforce Certified Administrator — by Salesforce achieved in 2020

• Salesforce Certified Sales Cloud Consultant — by Salesforce achieved in 2020

• Salesforce Certified Service Cloud Consultant — by Salesforce achieved in 2021

• Salesforce Certified Business Analyst — by Salesforce achieved in 2024

• Salesforce Certified Data Cloud Consultant — by Salesforce achieved in 2025

• Diploma (DNIIT) — NIIT (78%) achieved in 2002

AWARDS & HONORS

• Global HITR – Hero In The Ranks — Wipro, Q4 2022

• Employee of the Year (Nominated) — PSI, 2017

• Project Manager of the Year Award — PSI, 2016

• 5 Year Commitment Award — PSI, 2016

• Communicator of the Year Award — PSI, 2015

• Quality and Delivery Excellence for Year Award — PSI, 2012

• Punctual and Disciplined Employee of the Year Award — PSI, 2011

• Top Speaker — IBM Develathon, Jaipur, 2010

EDUCATION

Master of Computer Application (MCA)

University of Rajasthan • 2006 • 77.5%

B.Sc. (CBZ)

University of Rajasthan • 2002 • 61.48%

Senior Secondary

Central Board of Secondary Education • 1999 • 72.60% Secondary

Central Board of Secondary Education • 1997 • 67.80%

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