Remote Customer Service & Technical Support
Resume:
DON KEVIN LOPEZ, JR.
CUSTOMER SERVICE AND TECHNICAL SUPPORT SPECIALIST
Kingwood, TX 77339 // Cell: 346-***-**** // ********@*****.*** PROFESSIONAL SUMMARY
Customer Service and Technical Support Professional with more than 7 years of remote experience assisting customers with technical issues, account support, and problem resolution. Strong communication, troubleshooting, and customer relationship skills. Experienced working independently in remote environments while maintaining high service standards. WORK EXPERIENCE
Customer Service and Technical Assistance Specialist - Remote May 2019 - June 2026
JMG Promotions, Remote Houston, TX
● Provided customer service via phone and email.
● Resolved customer issues related to accounts, websites, and promotions.
● Assisted customers with basic technical troubleshooting and account access.
● Escalated complex issues to appropriate departments for resolution.
● Documented customer interactions and maintained accurate records.
● Collaborated with team members to resolve customer concerns.
● Worked independently in a fully remote environment. Artificial Intelligence Quality Assurance Specialist - Remote June 2024 - December 2025
DataAnnotation, Remote Houston, TX
● Evaluated AI-generated content for accuracy, relevance, consistency, and safety.
● Identified errors, biases, and quality concerns in AI responses.
● Provided detailed written feedback to improve system performance.
● Applied analytical thinking and quality assurance standards to large volumes of content.
● Worked independently in a fully remote environment. Private Tutor, Writing
August 2013 - May 2019
Self-Employed, Houston, TX
● Assessed student writing strengths and areas for improvement.
● Developed individualized plans based on student needs.
● Explained concepts in a clear and engaging manner.
● Coached students to improve writing, grammar, and test-taking skills.
● Built positive relationships with students and parents.
● Improved student performance, resulting in an average grade increase of one letter grade.
CERTIFICATIONS
● CompTIA IT Fundamentals (ITF+)
● Preparing for CompTIA A+
SKILLS
Customer Service Skills
● Customer Support
● Technical Troubleshooting
● Phone Support
● Email Support
● Conflict Resolution
● Customer Retention
● Problem Solving
Technical Skills
● Microsoft Office Suite
● Google Workspace
● Windows Operating Systems
● Password Resets
● Account Management
● Remote Work Tools
● Typing 70+ WPM
EDUCATION
Master of Security Management
Concentration in Cybersecurity
December 2026 (anticipated)
University of Houston - Downtown
Davies College of Business
Master of Business Administration
Concentration in Supply Chain Management
May 2023
University of Houston - Downtown
Davies College of Business
Bachelor of Science in Interdisciplinary Studies
Minor in Management Information Systems
December 2019
University of Houston - Downtown
VOLUNTEER EXPERIENCE
Member and Volunteer
June 2024 - present
Texas EquuSearch
● participate in ground searches and assist with basic search operations
● carry equipment
● document and report findings
● follow safety protocols
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