Information Technology and Security Specialist
Resume:
Zan Kazmi
Information Technology/Security Specialist
Active Public Trust Clearance
Cloud Infrastructure
AWS Cloud
Azure
GCP
Oracle
Salesforce
Docker
Security & Compliance
Security Frameworks (PCI DSS, HIPAA, NIST)
Risk Assessment
Data Analysis
C O N T A C T
Northern VA / Washington DC / Maryland
********@*****.***
Experienced Information Technology Professional with 8+ years of hands-on experience in IT operations, incident management, and infrastructure monitoring across federal and private sector environments. Proven ability to lead incident response efforts, coordinate cross-functional bridge calls, and deliver thorough post-incident analysis to drive continuous improvement. Skilled in administering enterprise monitoring platforms, managing cloud infrastructure on AWS, and leveraging ITSM tools such as ServiceNow to maintain SLA compliance and service reliability. Adept at building alerting frameworks and collaborating with network and engineering teams to sustain resilient, high-availability environments. W O R K E X P E R I E N C E
Jun 2024 – Present
Information Technology Specialist • Federal Aviation Administration o Served as incident coordinator for production outages, facilitating ad hoc bridge calls with SMEs across service domains and authoring post-incident/postmortem reports capturing root cause analysis and corrective actions.
o Administered SolarWinds monitoring platform across 900+ facilities and 350+ systems/services, developing alerting frameworks to detect anomalies and minimize service disruption. o Maintained AWS cloud infrastructure with SLA-aligned uptime (<30 min downtime), leveraging proactive monitoring and structured incident response procedures. o Developed and maintained Standard Operating Procedures (SOPs) to standardize incident response, change management, and operational workflow.
o Leveraged ServiceNow ITSM to manage end-to-end incident lifecycle, including ticket intake, priority routing, escalation, and resolution to ensure SLA compliance and accurate service record documentation. o Worked extensively with network engineering to support the design, implementation, and monitoring of FAA enterprise network infrastructure, while helping resolve complex network issues across LAN/WAN environments.
o Conducted post-incident log analysis across multi-vendor network infrastructure using Splunk, reconstructing attack timelines and documenting root cause findings to strengthen future detection capabilities
Jun 2023 – Mar 2024
Cybersecurity Engineer • Datawiz Corporation
o Deployed and maintained SIEM capabilities via Splunk Enterprise, configuring monitoring rules and alerting to detect and respond to anomalous activity.
o Monitored intrusion detection alerts and firewall event logs to identify emerging threats, escalating findings and recommending defensive adjustments that drove a 45% decrease in security incidents. o Applied security frameworks and compliance regulations including PCI DSS, HIPAA, and NIST to guide security controls and audit readiness.
o Automated security workflows using Python scripting, reducing manual intervention and improving operational efficiency across vulnerability management and incident triage processes. o Developed cybersecurity performance dashboards in Power BI tracking KRIs, incident metrics, and compliance trends to support executive and operational reporting. o Implemented JIRA for sprint and task management within a software development lifecycle, supporting CI/CD- aligned workflows.
Aug 2020 – Sep 2022
Technical Support • U.S. Department of Health and Human Services o Managed IT service requests and incident workflows using ServiceNow ITSM, automating routine tasks including software deployments and user access provisioning. o Achieved 100% on-time submission rate through disciplined data entry, compliance tracking, and process adherence in enterprise systems.
o Produced SOPs, technical documentation, and training materials aligned with ITIL-style operational standards. Jul 2017 – Jun 2020
System Administrator • AA Driving Academy, INC
o Collaborated on Salesforce architecture enhancements including API integrations, scalability improvements, and data security protocols, achieving 100% project delivery success rate. o Administered Oracle Database for user access management and student records, ensuring data integrity and system availability.
o Configured LAN infrastructure and resolved hardware/software issues, supporting end-to-end system uptime. E D U C A T I O N
George Mason University
Bachelor of Science in Information Technology
Concentration in Cybersecurity
Dean's List Candidate
S K I L L S
Monitoring & Ops
Splunk
SolarWinds
SIEM
Shell Scripting
Linux & Unix
xMatters
Zscaler
Cisco DNA
Datadog
Tools & Platforms
ServiceNow
Jira & Confluence
Microsoft Office (Excel, Visio, SharePoint, Power BI, Teams) Tableau
Python
SDLC
Scrum/Agile
C E R T I F I C A T I O N S
AWS Certified Cloud Practitioner (2026)
Amazon Web Services
CompTIA Security+ (2026)
CompTIA
Splunk Core Certified Power User (2026)
Splunk
Data Fundamentals (2025)
IBM
Autonomous Database Cloud Professional (2025)
Oracle
Zscaler Zero Trust Cyber Associate (2025)
Zscaler
Splunk Core Certified User (2023)
Splunk
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