Administrative Assistant - Customer Service Pro

GURLEEN KAUR

*****************@*****.***

Address- 13864 Falkirk Drive, Surrey, BC

Contact- 778-***-****

Professional Summary

Results-driven Administrative Professional with 2.5+ years of experience delivering high-quality customer service and operational support in fast-paced environments. Proven ability to manage administrative tasks, coordinate schedules, maintain accurate records, and communicate effectively with clients and team members. Highly proficient in office software and known for strong organizational skills, attention to detail, and efficiency. Seeking to contribute to a dynamic organization in an Administrative Assistant or Office Clerk role.

Certifications

Certification

Status

Microsoft Office Specialist (Excel & Word)

Completed

Office administration Certification

Completed

Core Competencies

Administrative Support Office Coordination Data Entry Records Management Calendar & Schedule Management Customer Service Client Communication Email & Correspondence Microsoft Excel Microsoft Word Outlook Google Workspace Document Preparation Filing Systems Multitasking Time Management Problem Solving Attention to Detail

Technical Skills

Microsoft Office Suite (Excel, Word, Outlook)

Google Workspace (Docs, Sheets, Gmail)

QuickBooks (Basic Knowledge)

Data Entry (High accuracy and speed)

Office Equipment (Printer, Scanner, Copier)

Professional Experience

Sales Associate / ATL – Dollarama (Broadwalk Plaza, Guildford, Surrey,BC)

Provided exceptional customer service to over 100 customers daily

Processed high-volume transactions with accuracy

Supported inventory tracking and store operations

Maintained organized records and administrative support

Resolved customer concerns efficiently

Worked effectively in fast-paced environments

Volunteer Experience

Administrative Volunteer – Columbia College

Provided front-desk support by greeting students and visitors

Assisted with registration inquiries and general information

Handled phone calls and email communication

Guided students to appropriate departments and services

Demonstrated strong customer service and communication skills

Education

Associate Degree in Arts – [Columbia College, Vancouver ]

B.com – Bachelors of Commerce ( Punjab, India )

Languages

Punjabi

English

French

Hindi

Urdu

References

Available upon request

Contact this candidate